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Managerial support for learning at work: a qualitative study of first-line managers in elder care

机译：对工作中学习的管理支持：对老年护理中一线管理人员的定性研究

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Purpose - The aim of the present study is to explore the meaning of managerial support for learning and development in the workplace. The overall research question concerns how first-line managers in elder care perceive and understand their mission and tasks and how they in practice handle issues of co-workers' learning and development. Design/methodology/approach - The study was designed as a multiple-case study including eight first-line mangers in eight care units. Data were collected through interviews and observations. Findings - The study demonstrates the variation that exists concerning how first-line managers understand and enact their tasks. Specifically, it is possible to distinguish four qualitatively different patterns concerning how the managers acted and interacted with their co-workers. Research limitations/implications - The empirical generalisability of the results is limited by its character as a multiple-case study of eight managers in eight different work units. At the same time, the strength of a multiple-case study lies in its potential for making analytic generalisations, that is, for identifying theoretically meaningful examples and patterns across a number of cases. Practical implications - The paper suggests a need for management development programs that promote not only a broader understanding of the task as a manager of elder care, but also knowledge about and skills in leading and organising workplace learning and development. Originality/value - This study adds to the limited knowledge of how first-line managers in care work understand and deal with learning and developmental issues in the workplace.
机译：目的-本研究的目的是探讨管理支持对工作场所学习和发展的意义。总体研究问题涉及老年护理领域的一线管理人员如何理解和理解他们的任务和任务，以及他们在实践中如何处理同事的学习和发展问题。设计/方法/方法-该研究设计为多案例研究，包括八个护理单位中的八个一线管理人员。通过访谈和观察收集数据。调查结果-该研究表明了有关一线经理如何理解和执行任务的各种差异。具体而言，可以区分关于经理如何行为以及与同事互动的四种质量上不同的模式。研究的局限性/意义-结果的经验可概括性受到其对八个不同工作单元中的八名经理的多案例研究的限制。同时，多案例研究的优势在于它具有进行分析概括的潜力，也就是说，可以确定许多案例中具有理论意义的实例和模式。实际意义-该文件建议需要制定管理发展计划，这些计划不仅可以促进人们对担任老年护理经理的任务有更广泛的了解，而且还需要有关领导和组织工作场所学习与发展的知识和技能。独创性/价值-这项研究增加了关于一线护理人员如何理解和处理工作场所学习与发展问题的有限知识。

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