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State-flow technique for business process analysis: case studies

机译：业务流程分析的状态流技术：案例研究

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摘要

The growth of the Internet and information technology often leads to more customer requests and can mean that a small staff must cope with a large number of business processes. Effective management under these circumstances requires a computer system able to support these business processes. Such a system cannot be developed without modeling business processes, which requires a great deal of "in-house" information from the people who participate in business processes information on routines, wles, etc. In general, it is not enough to get the process participants to describe their actions - they should first achieve a deeper understanding of the processes themselves (in terms of goals, activities, etc). A technique called state flow (SF) has been developed to help process participants understand processes. The paper gives an overview of the application of the SF technique in building models of two business processes: a decision-making process; and a process of recruiting new members (for a non-profit association).
机译：Internet和信息技术的发展通常会导致更多的客户需求，这可能意味着一小部分员工必须应对大量的业务流程。在这种情况下，有效的管理需要能够支持这些业务流程的计算机系统。如果不对业务流程进行建模，就无法开发这样的系统，这需要参与业务流程的人员提供大量的“内部”信息，如有关例程，信息等的信息。通常，仅获取流程是不够的参与者描述他们的行动-他们应该首先对流程本身有更深入的了解（就目标，活动等而言）。已经开发出一种称为状态流（SF）的技术，以帮助流程参与者了解流程。本文概述了SF技术在建立两个业务流程的模型中的应用：决策流程;以及招募新成员的过程（针对非营利协会）。

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