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Digital library services: perceptions and expectations of user communities and librarians in a New Zealand academic library

机译：数字图书馆服务：新西兰大学图书馆对用户社区和图书馆员的看法和期望

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Digital services provided on demand by academic libraries offer simple and fast access to collections and services tailored to users' information needs from anywhere in the world through computer networks in an online environment. This case study was conducted at the Victoria University of Wellington Library. It has investigated the extent of and reasons for different perceptions and expectations relating to digital services between different user communities, and between users and librarians. The research, which sheds light on the users' satisfaction of the digital services, follows Taylor's (1986) user-centered and value-added theories, and Parasuraman's (1988) Gap Model. In addition, some evaluation indicators used in this research were also extracted and revised from some previous evaluation models (e.g., SERQUAL). Both qualitative and quantitative research methods were used in this research. Questionnaire surveys collected data on the perceptions and expectations of the digital services from the perspectives of undergraduates, postgraduates, academic staff and librarians individually. The comparative results from the survey data identified variations of perceptions and expectations between users communities, and between users and librarians. Issues raised in the questionnaires were explored in more depth through follow-up interviews with librarians. The research concluded with a range of recommendations for ways to improve the digital services offered by the VUW Library with a view to helping the Library meet the information needs of its user communities.
机译：高校图书馆按需提供的数字服务可通过在线环境中的计算机网络，从世界各地方便快捷地访问针对用户信息需求量身定制的馆藏和服务。该案例研究在惠灵顿维多利亚大学图书馆进行。它调查了不同用户社区之间以及用户与图书馆员之间对数字服务的不同看法和期望的程度和原因。这项研究揭示了用户对数字服务的满意度，该研究遵循泰勒（1986）以用户为中心和增值的理论以及帕拉苏拉曼（1988）的差距模型。此外，还从以前的一些评估模型（例如SERQUAL）中提取并修订了本研究中使用的一些评估指标。定性和定量研究方法均用于本研究。问卷调查从大学生，研究生，学术人员和图书馆员的角度收集了有关数字服务感知和期望的数据。调查数据的比较结果确定了用户社区之间以及用户与图书馆员之间的看法和期望的差异。通过对图书馆员的后续采访，对问卷中提出的问题进行了更深入的探讨。该研究最后提出了一系列有关改善VUW图书馆提供的数字服务的方法的建议，以帮助图书馆满足其用户社区的信息需求。

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    Xia Wei;

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  • 年度 2002
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