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The relationship between hotel employees' cross-cultural competency and team performance in multi-national hotel companies

机译：跨国饭店公司饭店员工跨文化能力与团队绩效的关系

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摘要

In this study, the authors explored the benefits of understanding employee cross-cultural competency and strengthening team performance, which are essential for improving the organizational effectiveness of multi-national hotel companies as they expand globally. Data were collected from six multi-national hotel companies in Thailand. A total of 738 valid questionnaires were obtained and analyzed using structural equation modeling to test the proposed relationships, in which cross-cultural competency was developed as determinant of multi-cultural team performance. The results indicate that cross-cultural competency had a positive, direct effect on team performance. The authors provide significant cross-cultural theoretical and practical management advice for stakeholders in the hospitality industry. In addition, the authors establish the foundation for future studies into cross-cultural competency and multi-cultural team performance in the context of Thai multi-national hotels.
机译：在这项研究中，作者探索了了解员工跨文化能力和增强团队绩效的好处，这对于跨国公司在全球扩张时提高组织效率至关重要。数据来自泰国的六家跨国酒店公司。总共获得了738份有效问卷，并使用结构方程模型进行了分析，以检验所建议的关系，其中跨文化能力的发展决定了多元文化团队绩效。结果表明，跨文化能力对团队绩效具有积极，直接的影响。作者为酒店业的利益相关者提供了重要的跨文化理论和实践管理建议。此外，作者还为泰国跨国酒店背景下的跨文化能力和多元文化团队绩效研究奠定了基础。

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    Sucher W; Cheung C;

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  • 年度 2015
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  • 原文格式 PDF
  • 正文语种 eng
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