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ARS SERVER AND, RECORDING MEDIUM RECORDING ARS APPLICATION PRGRAM AND, ARS SERVICE METHOD
ARS SERVER AND, RECORDING MEDIUM RECORDING ARS APPLICATION PRGRAM AND, ARS SERVICE METHOD
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机译：ARS服务器，记录介质，记录ARS应用程序以及ARS服务方法
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摘要
The present invention relates to an ARS server comprising: a call connecting unit (110) for performing a call connection with a server when a request signal of call connection is received by a client terminal (200); a database (120) in which ARS scenario data is stored to guide a client depending on content of an ARS service; a question outputting unit (130) for requesting the client who is connected, to input certain items according to the ARS scenario data stored in the database (120) or for transmitting question signals for requesting items to the client terminal (200), by suggesting multiple selection items; a response receiving unit (140) for receiving response signals received as a text signal format including response content of a client who responds to the question signals from the client terminal (200); and a control unit (150). The control unit (150) outputs a second request signal according to the ARS scenario data through the question outputting unit (130), or guiding or receiving the request of the client; performs a call connection between the client terminal (200) and a consultant terminal (300); and controlling the call connection of the client terminal (200) with a third terminal (400).
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