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Augmented reality-based interactive customer support

机译:增强基于现实的互动客户支持

摘要

A method and system of providing guidance and information to customers by presentation of a virtual avatar. The virtual avatar is controlled in real-time by a remote customer service agent. The method includes sharing images of a physical space with the customer service agent, and enabling the customer service agent to project a virtual avatar on the physical space such that the virtual avatar appears to interact and move through the physical space. The dynamic projection of the virtual avatar is received by the customer as an augmentation of their own view of the physical space.
机译:通过呈现虚拟化身向客户提供指导和信息的方法和系统。 虚拟化身由远程客户服务代理实时控制。 该方法包括使用客户服务代理共享物理空间的图像,并使客户服务代理能够在物理空间上投影虚拟化身,使得虚拟化身似乎互动并通过物理空间移动并移动。 虚拟化身的动态投影由客户接收到他们自己的物理空间视图的增强。

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