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首页> 外文会议>4th International Conference on Integrated Design and Manufacturing in Mechanical Engineering - IDMME 2002 May 14-16, 2002 Clermont-Ferrand, France >AN INTERNET BASED QUALITY TOOL FOR CUSTOMERS TO IMPROVE PRODUCT DEVELOPMENT
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AN INTERNET BASED QUALITY TOOL FOR CUSTOMERS TO IMPROVE PRODUCT DEVELOPMENT

机译：基于互联网的质量工具，可帮助客户改善产品开发

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摘要

In today's competitive market, customer satisfaction is the critical factor for success. In addition, the concept of continuous improvement means lower costs and higher profits. The integrated system presented in this paper offers a comprehensive solution for turning customer complaints into an opportunity for success. The system manages relationships with customers, consumers, suppliers, distributors and prospects, tracks complaints, requests and activities resulting from these relationships as well as issues and corrective actions resulting from internal investigations, facilitates communication and provides a specific organization with consistent and easy access to information. Through a customizable workflow, an establishment of ownership, due date reporting and automatic escalations, each customer is guaranteed a timely and thorough response. Continuous improvements occur when problems have been identified, root causes determined and solutions found. The Internal Areas are user defined and can be based on departments, production lines, manufacturing facilities, etc. The Internal Areas are generally concerned with process improvement, product defects and quality audits. The system supports embedded keywords for automatic insertion of database information. This system is a client-oriented interface for integrated design quality systems. It has been implemented in a Romanian company.
机译：在当今竞争激烈的市场中，客户满意度是成功的关键因素。另外，持续改进的概念意味着更低的成本和更高的利润。本文介绍的集成系统为将客户投诉转化为成功机会提供了全面的解决方案。该系统管理与客户，消费者，供应商，分销商和潜在客户的关系，跟踪由这些关系引起的投诉，请求和活动，以及内部调查产生的问题和纠正措施，促进沟通，并为特定组织提供一致且轻松的访问权限信息。通过可定制的工作流程，所有权的建立，到期日报告和自动上报，可以确保每个客户及时，彻底地响应。当发现问题，确定根本原因并找到解决方案时，就会不断进行改进。内部区域是用户定义的，并且可以基于部门，生产线，制造设施等。内部区域通常与过程改进，产品缺陷和质量审核有关。系统支持用于自动插入数据库信息的嵌入式关键字。该系统是集成设计质量系统的面向客户的界面。它已在罗马尼亚公司中实施。

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