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首页> 外文会议>International Conference on HCI in Mobility, Transport, and Automotive Systems;International Conference on Human-Computer Interaction >User Journey with Intelligent Public Transportation System in Shanghai
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User Journey with Intelligent Public Transportation System in Shanghai

机译：上海智能公交系统的用户之旅

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Intelligent Public Transportation Systems (IPTS) are making contribution to better transport efficiency and energy user, as well as assisting travelers to have better experience while taking public transportation services. Existing literature paid more attention to the technical aspect around this topic, while left the user side not being examined thoroughly. The current study aimed to reconstruct user travel chains and to build a scenario-based user journey map for IPTS usage in the city of Shanghai. We approached this objective by conducting a combination of methods, including field observation, diary entries and in-depth interviews. Travelers' behaviors, perceptions and needs were analyzed at each stage of the trip. Findings showed that IPTS are making it easier for people to travel with public transportation services, but meanwhile there are problems unsolved. Travelers want to have more control and certainty about their trips, but these needs cannot be guaranteed via travel assisting tools, especially when the trip is complicated with multiple transfers or even multiple means of transportation. Besides, people's dependency on mobile trip planner and navigator seem to be high, which could lead to anxiety about not having enough mobile phone battery.
机译：智能公共交通系统（IPTS）为提高交通效率和能源消耗做出了贡献，并协助旅行者在乘坐公共交通服务时获得更好的体验。现有文献更加关注围绕该主题的技术方面，而没有充分检查用户方。当前的研究旨在重建用户旅行链，并为上海城市中IPTS的使用建立基于场景的用户旅行地图。我们通过结合多种方法来实现此目标，包括现场观察，日记录和深度访谈。在旅行的每个阶段都会分析旅行者的行为，看法和需求。研究结果表明，IPTS使人们更容易乘坐公共交通服务旅行，但是同时存在一些尚未解决的问题。旅行者希望对旅行有更多的控制权和确定性，但是通过旅行辅助工具不能保证满足这些需求，尤其是当旅行因多次换乘甚至多种交通工具而变得复杂时。此外，人们对移动旅行计划器和导航器的依赖性似乎很高，这可能导致对手机电池不足的忧虑。

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