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首页> 外文会议>International Conference on Tourism and the New Asia; 20060809-12; Beijing(CN) >HOTEL GENERAL MANGER'S PROFILE IN CHINA -A CASE OF GUANGDONG PROVINCE
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HOTEL GENERAL MANGER'S PROFILE IN CHINA -A CASE OF GUANGDONG PROVINCE

机译：中国饭店总经理的形象-以广东省为例

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摘要

The purpose of this study is to investigate hotel general managers' demographic characteristics and career paths in China's indigenous hotels. The findings of 104 general managers in China's Guangdong Province indicated that majority general managers in China's indigenous hotels were between ages of 31-51, predominantly males with three-year vocational college education and trained in either a hospitality/business related major or totally non-business related major. Over the past 20 years, the career paths have been changed between younger and older generation of hotel general managers in China. The career paths of younger general managers showed more similarities with their counterparts on the international market than the older generation in China. However some unique differences were identified in the study. General Managers in China pursued their career paths through diversified departmental experiences. On an average, they worked in over 3 different departments, and then spend about 2 years as an assistant general manager before being a general manager. Experience in Sales & Marketing and Human Resources reported particularly important to qualifying them to be general managers, followed by the experience in the operational areas such as front desk, housekeeping and food& beverage. Experience in accounting and engineering would less likely lead then to the general manager's position. This research has practical applications for hospitality corporations and researchers to gain better understanding of China's hotel general managers who play a critical role in the success of a hotel.
机译：本研究的目的是调查中国本土酒店的酒店总经理的人口统计学特征和职业道路。中国广东省104位总经理的调查结果表明，中国本土酒店的总经理大多年龄在31-51岁之间，主要是受过三年制大专学历的男性，并且接受过与酒店/商务相关的专业或完全非专业的培训业务相关专业。在过去的20年中，中国年轻一代和年轻一代的酒店总经理之间的职业道路已经改变。与中国的老一辈相比，年轻的总经理的职业道路与国际市场上的总经理相比具有更多相似之处。但是，在研究中发现了一些独特的差异。中国总经理通过多元化的部门经验追求自己的职业道路。平均而言，他们在3个以上的部门工作，然后在担任总经理之前花了大约2年的时间担任助理总经理。报告说，销售和市场营销与人力资源方面的经验对于使他们有资格担任总经理尤为重要，其次是在前台，客房清洁和餐饮等运营领域的经验。在会计和工程方面的经验不太可能导致总经理的职位。该研究为酒店公司和研究人员提供了实际应用，以更好地了解在酒店成功中起关键作用的中国酒店总经理。

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