Customer Satisfaction Evaluation of Rail Door-to-Door Transport Service

机译：铁路门到门运输服务的客户满意度评估

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The customer satisfaction evaluation characteristics of rail door-to-door transport service is analyzed in this paper. Establishment of timeliness, charge, goods integrity, complaint, information, order acceptance, cargo taken, cargo delivery, other service to the first-level indexes of satisfaction evaluation indexes system by LSQ model for reference. Fuzzy comprehensive evaluation method and the relevant parameters are combined on processing evaluation result. Finally, the feasibility of value calculation method is verified according to evaluate rail freight point Y.

机译：分析了铁路上门运输服务的顾客满意度评价特征。建立及时性，收费，货物完整性，投诉，信息，订单接受，取货，货物交付，其他服务，以LSQ模型作为第一级满意度评价指标体系的参考。将模糊综合评价方法与相关参数结合起来，得出加工评价结果。最后，根据评价的铁路货运点Y，验证了价值计算方法的可行性。

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《International conference on transportation engineering》|2015年|1905-1911|共7页
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Yinying Tang; Jiaxin Sun;
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关键词
Door-to-door service; Evaluation index; Evaluation method;

机译：上门服务;评价指标;评估方法;

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4. Customer Satisfaction Evaluation of Rail Door-to-Door Transport Service [C] . Yinying Tang, Jiaxin Sun International conference on transportation engineering . 2015

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Customer Satisfaction Evaluation of Rail Door-to-Door Transport Service

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