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A satisfaction survey of high-rise residential management in Malaysia: sustainable indicators

机译：马来西亚高层住宅管理的满意调查：可持续指标

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摘要

Living in a residential high-rise is now becoming a lifestyle trend among the urban professional community in Malaysia. As opposed to a landed property, in a residential high-rise, residents must set up a Management Corporation (MC) to regulate and manage all the amenities provided by the developer, as stipulated in the Strata Title Act of 1985. To a certain extent, the idea seems to work successfully for a few years after the housing schemes are granted with the final title. However, as time goes by and management becomes more ineffective, a gap grows between the residents and the council members of the MC, which is made up of a select group of residents. This research focuses on the indicators for sustainable facility management. We used residents' satisfaction levels as the primary measurement criteria used to identify and measure the gap between the residents and the Management Corporation, and we analysed our data using ANOVA and MANOVA. Further analysis is conducted using the Bonferonni test to determine differences among groups of respondents. The findings of this research revealed that there were significant differences in terms of satisfaction between the Management Corporation and the residents, as the Management Corporation reported a higher level of satisfaction compared to the residents in every criterion.
机译：生活在住宅高层现在正在成为马来西亚城市职业社区的生活方式趋势。与登陆财产相比，在住宅高层，居民必须设立管理公司（MC），以规范和管理开发商提供的所有设施，如1985年的Strata Title Act所规定的。在一定程度上，这个想法似乎在议案计划获得最终标题后几年成功工作。然而，随着时间的推移和管理层变得更加无效，居民与MC的理事会成员之间的差距增长，这是由选择的居民组成的。本研究重点介绍可持续设施管理的指标。我们使用居民的满意度水平作为用于识别和衡量居民与管理公司之间的差距的主要测量标准，我们使用ANOVA和MANOVA分析了我们的数据。使用Bonferonni测试进行进一步分析，以确定受访者组之间的差异。本研究的结果显示，管理公司与居民之间的满足方面存在显着差异，因为管理公司与每个标准中的居民相比的满意度更高。

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