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JOINT COMMISSION INTERNATIONAL CONSULTANT SELECTION FOR HOSPITALS BY FUZZY AHP

机译：联合委员会通过模糊AHP进行国际顾问选择医院

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Joint Commission International (JCI) has been dedicated to improving the quality and safety of health care services. Today, the largest certification body of health care organizations in the United States, the Joint Commission surveys nearly 20,000 health care programs through a voluntary accreditation process. The Joint Commission is a none-profit organization. The JCI continuously improves the safety and quality of care in the international community through the provision of education and international accreditation. The JCI standard contains different subjects such as Prevention of Infection, Patient and Family Rights, Leadership, Facility Management, Safety. Clients do not always appreciate differences among JCI consultants. This paper aims to provide an analytical tool to select the best JCI consultant providing the most customer satisfaction. The clients of three Turkish JCI consultancy firms were interviewed and the most important criteria taken into account by the clients while they were selecting their consultancy firms were determined by a designed questionnaire. The fuzzy analytic hierarchy process was applied to compare these consultancy firms. The means of the triangular fuzzy numbers produced by the customers and experts for each comparison were successfully used in the pair wise comparison matrices.
机译：联合委员会国际（JCI）一直致力于提高医疗保健服务的质量和安全。如今，美国最大的医疗保健组织认证机构，联合委员会通过自愿认证过程调查近20,000个医疗保健计划。联合委员会是一个没有盈利组织。 JCI通过提供教育和国际认证，不断提高国际社会的安全和质量。 JCI标准包含不同的受试者，例如预防感染，患者和家庭权利，领导力，设施管理，安全。客户并不总是欣赏JCI顾问之间的差异。本文旨在提供一个分析工具，以选择提供最大客户满意度的最佳JCI顾问。三个土耳其JCI咨询公司的客户进行了采访，并在客户选择咨询公司时所考虑的最重要标准是由设计的问卷决定的。模糊分析层次过程应用于比较这些咨询公司。在一对明智的比较矩阵中成功地使用了由客户和每个比较专家产生的三角模糊数的手段。

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