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Towards a Better Understanding of IT Cost Drivers of Asset Management Companies

机译：为了更好地了解资产管理公司的成本司机

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摘要

Effectiveness and even more efficiency are substantial indicators of information technology (IT) performance management. Evaluation of an organisation's IT performance relies heavily on benchmarking with other organisations. The comparability of IT key performance indicators (KPIs) is critical for resilient benchmarking results. KPI suggestions of established frameworks remain very generic. They are incapable of taking individual characteristics of different business models into account and impede, therefore, a sophisticated benchmarking. Such an occurrence can be observed frequently, especially in the environment of business groups. In the case of one leading international financial service business group, we analysed this problem and applied action research to identify IT cost drivers and develop specific KPIs for the group IT performance management. This article provides insights into a real-life example of evaluating IT performance and suggests a set of KPIs for IT cost efficiency benchmarking among asset management firms within a business group considering the firm's different business models.
机译：有效性甚至更高的效率是信息技术（IT）绩效管理的实质性指标。对组织的IT表现的评估依赖于与其他组织的基准。 IT关键性能指标（KPI）的可比性对于弹性基准测试结果至关重要。 KPI建立框架的建议仍然非常通用。它们无法考虑不同商业模式的个性特征，并阻碍了复杂的基准。这种发生可以经常观察，尤其是在商业群体的环境中。在一个领先的国际金融服务业务集团的情况下，我们分析了这个问题，并应用了行动研究，以确定其成本驱动程序，并为集团绩效管理制定特定的KPI。本文提供了对评估IT绩效的真实例子的见解，并在考虑公司不同的商业模式的业务集团内的资产管理公司之间的一组KPIS。

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