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It's Handled...Or Is It? The Status of Crisis Communication Planning in Academic Libraries

机译：它是处理的......还是它？学术图书馆危机通信规划的地位

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Introduction It is inevitable. Murphy's Law dictates it. Anything that can go wrong, will go wrong. A crisis situation can happen at any time, any place, anywhere, and to anyone. The situation could be a major catastrophe such as a natural disaster or a minor inconvenience such as a water main break on campus. However, even a minor inconvenience has the potential to spiral out of control if it leaves those affected with a bad impression of your library. How prepared are academic libraries in not only handling a crisis situation, but effectively communicating information and messages to staff, students, university administration, and even the general public? This paper will introduce the concepts of crisis communication and analyze a survey about results of crisis communication planning in academic libraries.
机译：简介这是不可避免的。墨菲的法律决定了它。任何可能出错的东西都会出错。危机情况可以随时，任何地方，任何地方和任何人发生。这种情况可能是一个主要的灾难，如自然灾害或众多不便，如校园里的水主要休息。然而，即使是一个轻微的不便，如果它让那些受到图书馆的糟糕印象的糟糕的影响，甚至可能有螺旋螺旋。如何准备是学术图书馆，而不仅是处理危机的情况，而且有效地将信息和信息传达给工作人员，学生，大学行政，甚至是公众？本文将介绍危机沟通的概念，并分析学术图书馆危机沟通规划结果调查。

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