This paper describes an evaluation of the implementation of a consolidated service point and model in an academic library at Virginia Commonwealth University. In August of 2013, James Branch Cabell Library adopted a new model for providing research assistance, circulation, and ' media services in which all services were provided from one consolidated service point. After one semester, an evaluation team set out to analyze the "fidelity of the implementation": the extent to which what was actually implemented is what was envisioned in the plan for new service model. Did the implementation mirror the model as it had been designed? The evaluation was formative in nature, focused on improving the quality of the implementation and making refinements to the service model as necessary. We explain the methods, results, and subsequent recommendations that emerged from the evaluation. Additionally, we explicate the importance of assessing the quality of implementation of library services and programs.
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