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Research on Cause and Governance Path of Passenger Disturbance in Flight Delay in Terminal

机译：终端飞行延误中乘客障碍的成因及治理路径研究

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摘要

Civil aviation flight delays disposal is always a tricky problem in the civil aviation. Analysis of the causes of passenger disturbance is of great significance to improve civil aviation service level and spot management capability in flight delay. Taking Shenzhen airport as an example, the 2016-2017 flight delay data in Shenzhen Airport is analyzed. The main factors that cause passengers disturbance are analyzed, which include the lengths of flight delay time, the flight departure time in schedule, current time of flight delay, crowd density of boarding gate, service quality of airline service and management ability. According to the management characteristics of the terminal building, the solution to the problem of passenger disturbance is proposed, which is good for civil aviation staff to do well in flight delay.
机译：民航飞行延误处置始终是民用航空的棘手问题。对客运障碍的原因分析具有重要意义，可提高航空延迟中的民用航空服务水平和现货管理能力。以深圳机场为例，分析了深圳机场的2016-2017航班延误数据。分析了导致乘客扰动的主要因素，包括航班延迟时间的长度，航班出发时间，航班延误当前时间，登机门的人群密度，航空公司服务的服务质量和管理能力。根据终端建筑的管理特点，提出了对乘客障碍问题的解决方案，这对民航人员在飞行延误中做得很好。

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