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User-Centred Approach to Design an Online Social Support Platform for Seniors : Identification of Users’ Types and Their Requirements

机译:以用户为中心设计老年人在线社交支持平台的方法:识别用户类型及其要求

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A well-designed social platform has the potential to reduce senior isolation and promote active ageing. However, to design tools that respond to the user need it is important to understand what types of seniors will use it and what are their needs. Through a user-oriented approach at several design stage: focus group, co-creation and usability test we were able to identity the different roles related to the use of the platform, which allowed us to classify them by type, each type having very specific needs. Among the types of users identified, “Active users” are looking for an efficient platform. “Socialiser users” are more passive and mainly interested to participate in activities and are sensitive to trust. “Low skilled users” have limited digital skills and must be accompanied to start with the platform. Finally, “Sporadic users” lack of time to actively use the platform but would use a platform involving a large number of stakeholders. It is important to include all these different types of users in the design phase to ensure the future success of the social platform.
机译:精心设计的社交平台有可能降低高级隔离和促进积极的老化。但是,要设计对用户响应的工具,需要了解哪些类型的老年人将使用它以及他们的需求是什么。通过以用户为导向的方法在几个设计阶段:焦点组,共同创建和可用性测试我们能够识别与使用平台的使用相关的不同角色,这使我们能够按类型对它们进行分类,每种类型具有非常特定的类型需要。在所识别的用户类型中,“活动用户”正在寻找一个有效的平台。 “社交者用户”更被动,主要有兴趣参与活动,对信任敏感。 “低熟练的用户”具有有限的数字技能,必须伴随与平台开始。最后,“零星用户”缺乏时间积极使用平台,而是使用涉及大量利益相关者的平台。重要的是在设计阶段中包含所有这些不同类型的用户,以确保社交平台的未来成功。

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