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Identifying a Shared Mental Model Among Incident Responders

机译：确定事件响应者之间共享的心理模型

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摘要

Typically, there is a direct correlation between the time to resolve an incident and the damage sustained by an organization, with faster resolution of the incident resulting in less damage to the organization. Therefore, improving coordination between organizations experiencing the same or related incidents allows faster resolution and hence less damage to each organization. Coordination, however, means more than simply communicating during an incident - effective communication is critical. In this paper we explore how effective communication might be improved by the development of a mental model internalized by the group's technical staff prior to an incident. In this paper, we present the results of an exercise we conducted to determine whether an ad-hoc group of incident responders share a schema for decision making, and, if not, what some of the decision criteria (questions) and types of values (answers) might be that would allow the creation of a shared mental model for incident response.
机译：通常，解决事件的时间与组织遭受的损害之间存在直接的相关性，事件的更快解决导致对组织的损害减少。因此，改善经历相同或相关事件的组织之间的协调可以更快地解决问题，从而减少对每个组织的损害。但是，协调不仅仅意味着在事件发生期间进行沟通，更重要的是沟通。在本文中，我们探讨了在事件发生之前，由团队技术人员内部化的心理模型的开发如何可以改善有效的沟通。在本文中，我们介绍了一项练习的结果，该练习旨在确定事件响应者的临时小组是否共享决策模式，如果不共享，则一些决策标准（问题）和值的类型（答案）可能会允许创建事件响应的共享心理模型。

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