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The relationship between conflict and decision outcomes: Moderating role of trust in strategic decision-making teams.

机译:冲突与决策结果之间的关系:调节战略决策团队中信任的角色。

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摘要

Scope and method of study. This study examines the interrelationships among conflict, trust, and decision outcomes. Taking information processing perspective as a theoretical base, this study explores the conditions under which conflict during decision making process affect strategic decision making outcomes. In addition to the direct effects, the moderating effect of affect-based trust and cognition-based trust on decision outcomes was examined in this study. Data includes 109 hospitals in health care industry. Multiple regression and moderated regression was utilized to examine the proposed relationships. The researcher examined both moderation and mediation effects.; Findings and conclusions. The researcher found that cognitive conflict has significant positive relationship with decision quality, understanding, and commitment. However, contrary to what was hypothesized, affective conflict was not significantly related to decision outcomes---decision quality, understanding, and commitment. Cognitive conflict, as hypothesized, was positively related to affective conflict. It was also found that affect-based trust moderated the relationship between cognitive conflict and affective conflict such that high levels of affect-based trust decreased the strength the relationship between cognitive conflict and affective conflict. Additionally, cognition-based trust moderated the relationship between cognitive conflict and decision outcomes positively. Contrary to what was hypothesized, affective conflict was not a partial mediator between cognitive conflict and decision outcomes. Overall, results suggest that trust among the team members plays an important role in the study of conflict and decision outcomes.
机译:研究范围和方法。本研究考察了冲突,信任和决策结果之间的相互关系。本研究以信息处理的观点为理论基础,探讨了决策过程中的冲突影响战略决策结果的条件。除了直接影响外,本研究还研究了基于情感的信任和基于认知的信任对决策结果的调节作用。数据包括卫生保健行业的109家医院。多元回归和温和回归被用来检验建议的关系。研究人员研究了调节作用和调解作用。结论和结论。研究人员发现,认知冲突与决策质量,理解力和承诺有着显着的正相关关系。然而,与假设相反,情感冲突与决策结果没有显着相关,决策质量,理解和承诺。如所假设的,认知冲突与情感冲突成正相关。还发现,基于情感的信任减轻了认知冲突和情感冲突之间的关系,因此,基于情感的信任的高水平降低了认知冲突和情感冲突之间的关系的强度。此外,基于认知的信任积极地调节了认知冲突和决策结果之间的关系。与假设相反,情感冲突并不是认知冲突和决策结果之间的部分中介。总体而言,结果表明,团队成员之间的信任在冲突和决策结果的研究中起着重要作用。

著录项

  • 作者

    Parayitam, Satyanarayana.;

  • 作者单位

    Oklahoma State University.;

  • 授予单位 Oklahoma State University.;
  • 学科 Business Administration Management.
  • 学位 Ph.D.
  • 年度 2005
  • 页码 161 p.
  • 总页数 161
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;
  • 关键词

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