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Leadership Strategies for Improving Supervisors' Performance

机译：改善主管绩效的领导力策略

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摘要

Poor employee performance has a negative effect on business profitability. Some telecommunications executives lack strategies to improve supervisors' performance. The purpose of this single case study was to explore the leadership strategies telecommunications executives use to improve supervisors' performance. Utilizing the behavior engineering model, data consisted of semistructured interviews with 10 purposefully selected telecommunications executives in the Dutch Caribbean island of St. Maarten who have successfully improved supervisors' performance. Five themes emerged from the thematic analysis of interview data and business archived performance reports: need for implementing communication and team activities; need for providing bonuses, incentives, and rewards; adopting goal setting and performance appraisals; promoting training; and the required autonomy to work. All the telecommunications executives used communication, meetings, team activities and bonuses, incentives, and rewards as strategies for improving supervisors' performance. Eighty percent of the participants used goal setting and performance appraisal and training while 60% of the respondents used autonomy to do work as strategies for improving supervisors' performance. The findings from this study might contribute to social change by providing telecommunications executives with more knowledge to achieve business sustainability. With improved business performance, telecommunications executives will provide job opportunities to the people in the local community and support community leaders with provision of social amenities. The local community will adopt technology to enhance their quality of life.
机译：员工绩效不佳会对业务盈利能力产生负面影响。一些电信主管缺乏提高主管绩效的策略。本案例研究的目的是探讨电信主管用来改善主管绩效的领导策略。利用行为工程模型，数据由对荷兰加勒比海圣马丁岛的10位有目的地特选的电信高管进行的半结构化访谈组成，他们成功改善了主管的绩效。采访数据和业务存档绩效报告的主题分析产生了五个主题：实施沟通和团队活动的必要性；需要提供奖金，奖励和奖励；通过目标设定和绩效评估；促进培训；以及工作所需的自主权。所有电信主管人员都使用沟通，会议，团队活动以及奖金，奖励和奖励作为改善主管绩效的策略。 80％的参与者使用目标设定，绩效评估和培训，而60％的受访者使用自主权做为改善主管绩效的策略。这项研究的结果可能会通过为电信主管提供更多知识以实现业务可持续性来促进社会变革。随着业务绩效的改善，电信主管将为当地社区的人们提供就业机会，并通过提供社会便利来支持社区领导人。当地社区将采用技术来提高生活质量。

著录项

  • 作者

    Browne, Delma Rombley.;

  • 作者单位

    Walden University.;

  • 授予单位 Walden University.;
  • 学科 Management.
  • 学位 D.B.A.
  • 年度 2018
  • 页码 177 p.
  • 总页数 177
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 建筑科学;
  • 关键词

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