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BROKERAGE AND BROKERING: AN INTEGRATIVE REVIEW AND ORGANIZING FRAMEWORK FOR THIRD PARTY INFLUENCE

机译:经纪和经纪:第三方影响力的综合审查和组织框架

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摘要

Brokerage and brokering are pervasive and consequential organizational phenomena. Prevailing models underscore social structure and focus on the consequences that come from brokerage-occupying a bridging position between disconnected others in a network. By contrast, emerging models underscore social interactions and focus on brokering-the behavioral processes through which organizational actors shape others' relationships. Our review led us to develop a novel framework as a means to integrate and organize a wide range of theoretical insights and empirical findings on brokerage and brokering. The Changing Others' Relationships (COR) framework captures the following ideas that emerged from our review: (a) Different triadic configurations enable different forms of brokering, which in turn produce distinct effects on others' relationships, (b) brokering is a multifaceted social influence process that can take the form of intermediation (connecting disconnected others) or modification (changing others' preexisting relationships), (c) comparing social relations prebrokering versus postbrokering reveals a broker's impact, (d) brokering can influence others' relationships positively or negatively, and (e) information and incentives are two principal means through which individuals change others' relationships. Overall, the current review integrates multiple streams of research relevant to brokerage and brokering-including those on structural holes, organizational innovation, boundary spanning, social and political skill, workplace gossip, third-party conflict managers, and labor relations-and links each of the emergent themes identified in the current review to promising directions for future research on brokerage and brokering.
机译:经纪业务和经纪业务是普遍的和相应的组织现象。普遍存在的模型强调了社会结构,并着重于经纪人所带来的后果-经纪人在网络中未连接的其他人之间处于桥梁地位。相比之下,新兴的模型强调了社会互动,并侧重于中介,即行为者通过其组织者塑造他人关系的行为过程。我们的审查使我们开发了一个新颖的框架,以整合和组织有关经纪和经纪的广泛理论见解和经验性发现。不断变化的人际关系(COR)框架体现了我们的评论中提出的以下想法:(a)不同的三合会配置可以实现不同形式的经纪,进而对他人的关系产生不同的影响,(b)经纪是一个多方面的社会影响过程可以采取中介(连接断开的他人)或修改(改变他人的现有关系)的形式,(c)比较经纪前和经纪后的社会关系显示经纪人的影响,(d)经纪可以正面或负面地影响他人的关系(e)信息和激励是个人改变他人关系的两种主要手段。总体而言,当前的审查整合了与经纪和经纪有关的多个研究流,包括有关结构漏洞,组织创新,跨界,社会和政治技能,工作场所八卦,第三方冲突管理者和劳资关系的研究,并且将每个当前审查中确定的新兴主题为未来经纪和经纪研究提供了有希望的方向。

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  • 来源
    《The Academy of Management annals》 |2019年第1期|215-239|共25页
  • 作者单位

    Stanford Univ, Org Behav, Grad Sch Business, Stanford, CA 94305 USA;

    Harvard Univ, Cambridge, MA 02138 USA;

    Bar Ilan Univ, Social & Org Psychol, Dept Psychol, Ramat Gan, Israel;

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  • 正文语种 eng
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