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'We Need Psychological Support': the information needs and seeking behaviors of African refugees in the United States

机译：'我们需要心理支持'：美国的信息需求和寻求美国难民的行为

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Purpose The purpose of this study is to examine the information needs and seeking behaviors of African refugees in the Midwest United States. The research also investigates the sources participants consulted and their satisfaction with their information seeking and the information found. Design/methodology/approach This qualitative research study recruited 18 African refugees to participate in one or more data collection modes used in the study (questionnaire, interview, focus group). The data were analyzed using qualitative open, axial and selective coding approaches to identify themes. Findings The analysis of the data collected provides evidence that refugees had specific information needs centered on housing, health care, employment and education. They were not necessarily satisfied with the information they were able to find. Participants reported initially relying heavily on their caseworkers as sources of information when they first arrived in the United States until they were able to establish larger networks of contacts, which then expanded their information behaviors. Research limitations/implications The number of participants and regional focus of the study do not allow for generalization of the findings to all African refugees in the United States. Still, the findings shed light on how to better serve the information needs of African refugees to help them adjust to life in their new environment. Practical implications The findings of the study provide guidance for agencies that assist African refugees in adjusting to life in the United States. Originality/value This study represents one of the few investigations of the information needs and seeking behaviors of African refugees in the United States.
机译：目的本研究的目的是审查美国中西部地区非洲难民的信息需求和寻求行为。该研究还调查了这些来源参与者咨询并与他们的信息寻求和找到的信息的满意度。设计/方法/方法这种定性研究研究招聘了18名非洲难民，参与研究中使用的一个或多个数据收集模式（问卷调查，访谈，焦点组）。使用定性开放，轴向和选择性编码方法进行分析数据以识别主题。调查结果分析收集的数据提供了证据，即难民在住房，医疗保健，就业和教育上以特定的信息需求提供了特定的信息。它们并不一定满足他们能够找到的信息。当他们首次抵达美国之前，参与者宣称最初依赖于他们的案件工人作为信息来源，直到他们能够建立更大网络的联系网络，然后扩大他们的信息行为。研究限制/影响研究的参与者和区域重点的数量不允许对美国所有非洲难民的调查结果概括。尽管如此，调查结果揭示了如何更好地满足非洲难民的信息需求，以帮助他们在新环境中适应生活。实践意义该研究的调查结果为协助非洲难民调整在美国的生活方面提供了指导。原创性/价值本研究代表了非洲难民在美国信息需求和寻求行为之一。

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