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首页> 外文期刊>American journal of applied sciences >The Role of Information Systems in Implementing Total Quality Management | Science Publications
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The Role of Information Systems in Implementing Total Quality Management | Science Publications

机译：信息系统在实施全面质量管理中的作用科学出版物

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> Problem statement: The aim of this study is to identify the extent to which Information Technology (IT) has been used to support TQM in order to identify the role of IT in implementing Total Quality Management (TQM). The primary emphasis of this study was on how IT provides help and supports in TQM processes rather than on TQM performance. This has many policy implications for different firms that are welling to enhance the role of IT in different aspects of their TQM. Approach: The questionnaire survey was used as the data collection method. Data were analysed using SPSS programme. This study is limited only to the managers of operations departments in different companies at Sohar Industrial Estate in Oman. Results: The results of the research indicate that the usage of IT is not the same among the different TQM dimensions. The highest level of IT support was used in information and analysis, output quality assurance and important innovation. While the lowest level of IT support was used in quality results and supplier quality assurance. Conclusion/Recommendations: As IT role should be enhanced in modifying work processes in order to improve product quality and productivity. Value and international implications: This study is the first to be applied in Gulf area, an area that exhibits arapid groth and presence of international companies.
机译： > 问题陈述：本研究的目的是确定使用信息技术（IT）来支持TQM的程度，以便确定IT在实施中的作用。全面质量管理（TQM）。这项研究的主要重点是IT如何在TQM流程中提供帮助和支持，而不是TQM性能。这对希望提高IT在其TQM不同方面的作用的不同公司具有许多政策含义。 方法：使用问卷调查作为数据收集方法。使用SPSS程序分析数据。本研究仅限于阿曼苏哈尔工业区不同公司的运营部门经理。 结果：研究结果表明，在不同的TQM维度中，IT的使用并不相同。最高级别的IT支持用于信息和分析，输出质量保证和重要的创新。而最低级别的IT支持则用于质量结果和供应商质量保证。 结论/建议：由于应在修改工作流程中增强IT角色，以提高产品质量和生产率。价值和国际影响：这项研究是在海湾地区首次应用的，该地区展现出敏捷的活力和国际公司的存在。

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