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The case for a risk-assessed approach to organizational records management in the oil and gas sector

机译：石油和天然气部门采用风险评估方法进行组织记录管理的案例

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摘要

Processes and practices for information management service delivery, including retention, retrieval and disposal of documents and records, are not easily quantified for benchmarking and performance improvement. A mainly qualitative approach was applied to evaluate records management services in oil and gas sector organizations. A case study, with data gathered from eleven organizations by questionnaire and interview, explored records management challenges facing the industry. Quantitative and qualitative analyses were carried out on the data. Given the small sample and the mainly qualitative approach, analysis of questionnaire responses was mainly descriptive. Content analysis was applied to the interview transcript data to identify emerging themes and issues. The challenges faced by organizations are human and cultural and are specifically related to unwillingness to accept ownership responsibility and fear of consequences of records disposal. We argue that those responsible for information and records management must make a strong business case for investment in development of their people and services. This would avoid the consequences of failing to comply with 'legal holds' or e-discovery demands, thereby improving retrieval performance, business decision making and, ultimately, business performance. A risk-assessed approach to scheduling records retention and disposal is recommended.
机译：信息管理服务交付的过程和实践，包括文档和记录的保留，检索和处置，不容易量化以用于基准测试和性能改进。主要采用定性方法来评估石油和天然气部门组织中的记录管理服务。案例研究通过问卷调查和访谈从11个组织中收集了数据，探讨了行业面临的记录管理挑战。对数据进行了定量和定性分析。考虑到样本量少且主要是定性方法，对问卷答复的分析主要是描述性的。内容分析被应用于访谈笔录数据，以识别新出现的主题和问题。组织面临的挑战是人类和文化上的挑战，特别是与不愿承担所有权责任和对记录处置后果的恐惧有关。我们认为，负责信息和记录管理的人员必须为他们的人员和服务的开发投资提供强有力的商业依据。这样可以避免不遵守“法律保留”或电子发现要求的后果，从而改善检索性能，业务决策制定并最终提高业务绩效。建议使用风险评估的方法来计划记录的保留和处置。

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