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首页> 外文期刊>International Journal of Library and Information Science >User satisfaction with academic libraries services: Academic staff and students perspectives
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User satisfaction with academic libraries services: Academic staff and students perspectives

机译：用户对高校图书馆服务的满意度：学术人员和学生的观点

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Academic libraries are presently faced with challenges as a result of the introduction of information technology which has led to an increase in competition among information providers. Libraries must improve the quality of their services to enable them face the challenges of information explosion in the 21st century. Service oriented organizations have identified the customer or user as the most critical voice in assessing service quality. For assessment of service quality to be effectively carried out in academic libraries, it is imperative to investigate what service quality is to users. This paper examines the relationship between service quality and users’ satisfaction at Redeemer’s University and examines how user surveys have been employed in a number of previously published literatures. A questionnaire was used as a data collection instrument for the study. The study revealed that of the academic staff and students who formed the population for the study, students were found to have used the library most; the College of Management Sciences had the highest frequency of use and it also showed that users were satisfied with the services of the library.
机译：由于信息技术的引入，目前大学图书馆面临挑战，导致信息提供者之间的竞争加剧。图书馆必须提高其服务质量，以使其面对21世纪信息爆炸的挑战。面向服务的组织已将客户或用户确定为评估服务质量的最关键声音。为了在大学图书馆中有效地评估服务质量，必须调查对用户而言服务质量是什么。本文研究了救赎者大学的服务质量与用户满意度之间的关系，并研究了许多先前发表的文献中如何进行用户调查。问卷被用作研究的数据收集工具。研究表明，在构成研究人群的学术人员和学生中，发现学生使用图书馆最多;管理科学学院的使用频率最高，这也表明用户对图书馆的服务感到满意。

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