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首页> 外文期刊>DESIDOC Journal of Library Information Technology >User Satisfaction Regarding Quality of Library Services of A.C. Joshi Library, Panjab University, Chandigarh
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User Satisfaction Regarding Quality of Library Services of A.C. Joshi Library, Panjab University, Chandigarh

机译：昌迪加尔市Panjab大学A.C. Joshi图书馆对图书馆服务质量的用户满意度

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? Rakesh Mohindra and Anil Kumar E-mail: rm@pu.ac.in, akr@pu.ac.in Abstract The study aims to assess library service quality (LSQ) associated with user satisfaction of AC Joshi Library, Panjab University, Chandigarh, India. A modified SERVQUAL instrument was used to examine perceived LSQ and level of user satisfaction. The data was collected through questionnaire consisting items related with different library service attributes.The study considered a number of critical elements of service quality assessment. It was found that library environment and library services significantly predict the user satisfaction. The level of quality of different attributes, i.e., library environment, collection, staff, and services were significantly different across academic discipline of respondents.The study will be helpful for libraries to improve their quality of services and increase user satisfaction. 10.14429/djlit.35.1.8072
机译：？ Rakesh Mohindra和Anil Kumar电子邮件：rm@pu.ac.in，akr@pu.ac.in摘要该研究旨在评估与昌吉加尔市潘贾布大学AC Joshi图书馆的用户满意度相关的图书馆服务质量（LSQ）。印度。修改后的SERVQUAL仪器用于检查感知的LSQ和用户满意度。数据是通过问卷调查收集的，这些问卷包括与图书馆服务属性不同相关的项目。该研究考虑了服务质量评估的许多关键要素。发现图书馆环境和图书馆服务显着预测了用户满意度。在受访者的不同学科中，不同属性（即图书馆环境，馆藏，人员和服务）的质量水平显着不同，该研究将有助于图书馆提高服务质量并提高用户满意度。 10.14429 / djlit.35.1.8072

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