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Mediating Role of Job Satisfaction in the Relationship Between Organizational Support and Job Performance

机译：在组织支持与工作表现中的关系中介导工作的作用

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摘要

Organizational support is a vital component providing help to employees to perform, however, the support meant to be meaningful and make individual satisfied with the job. It becomes more specific in the hospitality sector, especially hotel industry being a service sector, in which the performance of the employees is directly linked to the customers satisfaction. Subsequently for business performance and sustainability. In this view, this study aims to examining the interlinkage of perceived organizational support, perceived job satisfaction and perceived job performance. In addition, it investigated the mediating effect of perceived job satisfaction to relationship of perceived organizational support and perceived job performance. This study adopts a quantitative approach and a sample of 200 hotel employees were approached, out of which 158 employees responded. Results indicates that perceived organizational support is correlated with perceived job satisfaction and perceived job performance. It suggests job satisfaction mediated the effect of perceived organizational support on perceived job performance. The study findings presented concrete evidence that perceived organizational support and perceived job performance can be strengthen when employee perceived a satisfaction with their job. Thus, perceived organizational support can strongly relate with achieving higher level of perceived job performance in hotel industry with mediations of perceived job satisfaction. The finding of current study can help administrators, particularly in hotel industry to find ways to use organizational support to increase job performance.
机译：组织支持是一个重要组成部分，为员工提供帮助，但是，支持意味着有意义，并使个人对工作满意。它在酒店部门中变得更具体，特别是酒店业成为服务业，其中员工的表现与客户满意联系。随后进行商业绩效和可持续性。在这一观点中，本研究旨在检查感知组织支持，感知工作满意度和感知工作表现的交互。此外，它调查了感知工作满意度对感知组织支持和感知工作绩效的关系的调解效果。本研究采用定量方法，达到了200名酒店员工的样本，其中158名员工应对。结果表明，感知的组织支持与感知工作满意度和感知工作表现相关。它建议工作满意度介绍了感知组织支持对感知工作绩效的影响。研究结果提出了具体证据，当员工感知到他们的工作满意时，可以加强组织支持和感知就业绩效。因此，感知组织支持能够强烈地与在酒店业中实现更高的感知工作表现，其中包括所察觉的工作满意度的介导。目前的研究的发现可以帮助管理员，特别是在酒店业中找到使用组织支持来增加工作表现的方法。

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