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The impact of just-in-time implementation and ISO 9000 certification on total quality management

机译：及时实施和ISO 9000认证对全面质量管理的影响

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摘要

In this paper, we examine the impact of just-in-time (JIT) implementation and International Standards Organization (ISO) 9000 certification (as specified by the original standards of the early 1990s) on quality management efforts of manufacturing firms. Responding firms in the study were grouped into four categories based on their ISO 9000 and JIT orientation: 1) firms that are ISO 9000 certified but have not implemented JIT (ISO firms ); 2) firms that are ISO 9000 certified and have implemented JIT (ISO-JIT firms); 3) firms that have implemented JIT but are not ISO 9000 certified (JIT firms); and 4) firms that have not implemented JIT and are not ISO 9000 certified ( traditional firms). These groups were compared along 13 plant-level total quality management (TQM) implementation elements and five TQM outcome measures using MANCOVA procedure. Analyses resulted in distinct sets of firms reflecting the impact of the ISO-JIT orientation on its TQM implementation and TQM outcomes. Results support the contingency view that a firm's ability to implement effective TQM practices is enhanced: 1) marginally by ISO 9000 efforts; 2) significantly by JIT implementation; and 3) most by conjoint ISO-JIT efforts (though not much more significantly than JIT implementation alone). These insights have significant practical implications for firms investing in JIT implementation, ISO 9000 certification, and TQM implementation. Interestingly, our study conducted in mid-1990s and its empirical findings lend a strong support for the recent transformation of the original ISO 9000 requirements into the current ISO 9001:2000 framework.
机译：在本文中，我们研究了即时（JIT）实施和国际标准组织（ISO）9000认证（由1990年代初的原始标准指定）对制造公司质量管理工作的影响。根据ISO 9000和JIT的方向，研究中的响应公司分为四类：1）已通过ISO 9000认证但尚未实施JIT的公司（ISO公司）； 2）已通过ISO 9000认证并已实施JIT的公司（ISO-JIT公司）； 3）已实施JIT但未通过ISO 9000认证的公司（JIT公司）；和4）未实施JIT且未通过ISO 9000认证的公司（传统公司）。使用MANCOVA程序，将这些组与13个工厂级全面质量管理（TQM）实施要素和5个TQM结果度量进行了比较。分析产生了不同的公司，反映了ISO-JIT方向对其TQM实施和TQM成果的影响。结果支持以下偶然性观点，即企业实施有效的全面质量管理实践的能力得到了增强：1）通过ISO 9000的努力在一定程度上得到了提高； 2）通过JIT实施显着； 3）多数是通过ISO-JIT的共同努力（尽管比仅JIT实施要重要得多）。这些见解对投资于JIT实施，ISO 9000认证和TQM实施的公司具有重大的实际意义。有趣的是，我们的研究于1990年代中期进行，其经验发现为最近将原始ISO 9000要求转换为当前ISO 9001：2000框架提供了有力支持。

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