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Employee relationship management - Realizing competitive advantage through information technology?

机译：员工关系管理-通过信息技术实现竞争优势？

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摘要

Employee relationship management (ERM) constitutes an emerging trend of managing human resources by building and maintaining individualized and mutually valuable relationships with employees based on information technology. However, given the early and still emerging state, there is little knowledge and agreement regarding ERM. Hence, the current paper attempts to clarify the concept and derive research implications. The formation and the strategic, processual and technological components of ERM are derived and discussed based on the Customer Relationship Management (CRM) concept that preceded it. As a result, a first general outline of an interesting and ambitious concept is presented. Based on the outline, major implications for further conceptual elaboration, theoretical foundation and empirical evaluation of ERM are derived to propose directions for future research.
机译：员工关系管理（ERM）构成了一种新兴的管理人力资源的趋势，即通过基于信息技术与员工建立和维护个性化且互有价值的关系。但是，鉴于处于早期且仍处于新兴状态，关于ERM的知识和共识很少。因此，本文试图阐明这一概念并得出研究意义。 ERM的形成，战略，过程和技术组成部分是基于其之前的客户关系管理（CRM）概念得出和讨论的。结果，提出了一个有趣而雄心勃勃的概念的第一个总体轮廓。在此概述的基础上，得出了对ERM的进一步概念阐述，理论基础和实证评估的主要意义，从而为未来的研究提供了方向。

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