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Understanding and managing workplace bullying

机译：了解和管理工作场所欺凌

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Purpose - This paper aims to outline the nature of workplace bullying and its implications for employees and the organization, and strategies to handle such unwanted behavior. Design/methodology/approach - The paper draws on work carried out by the authors over the past two years, plus the HR literature. Findings - The paper argues that if workplace bullying is not managed well, then it will have serious negative implications on workers and the overall performance of the organization, thus a happy, healthy and engaged workforce will not be achievable. Strategies relating to education and training, leadership, sound processes and overall support for victims are ways in which undesirable acts in the organization could be managed. Practical implications - The paper draws attention to the important issue of workplace bullying and its effects on workers and the organization, and mentions the significance of managing it. Social implications - The paper explains how the management of any organization can be improved to generate a better working environment. Originality/value - The paper presents the arguments in a condensed and easy-to-digest format.
机译：目的-本文旨在概述工作场所欺凌的性质及其对员工和组织的影响，以及处理此类不良行为的策略。设计/方法/方法-本文借鉴了过去两年中作者所做的工作以及人力资源文献。调查结果-该论文认为，如果工作场所欺凌行为的管理不善，将对工人和组织的整体绩效产生严重的负面影响，因此将无法实现快乐，健康和敬业的员工队伍。与教育和培训，领导力，健全的流程以及对受害者的总体支持有关的策略是可以管理组织中不良行为的方法。实际意义-本文提请人们注意工作场所欺凌的重要问题及其对工人和组织的影响，并提到管理它的重要性。社会影响-本文解释了如何改善任何组织的管理以产生更好的工作环境。原创性/价值-本文以简明易懂的格式介绍了论点。

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