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Business process improvement with the AB-BPM methodology

机译：使用AB-BPM方法改进业务流程

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A fundamental assumption of Business Process Management (BPM) is that redesign delivers refined and improved versions of business processes. This assumption, however, does not necessarily hold, and any required compensatory action may be delayed until a new round in the BPM life-cycle completes. Current approaches to process redesign face this problem in one way or another, which makes rapid process improvement a central research problem of BPM today. In this paper, we address this problem by integrating concepts from process execution with ideas from DevOps. More specifically, we develop a methodology called AB-BPM that offers process improvement validation in two phases: simulation and AB tests. Our simulation technique extracts decision probabilities and metrics from the event log of an existing process version and generates traces for the new process version based on this knowledge. The results of simulation guide us towards AB testing where two versions (A and B) are operational in parallel and any new process instance is routed to one of them. The routing decision is made at runtime on the basis of the achieved results for the registered performance metrics of each version. Our routing algorithm provides for ultimate convergence towards the best performing version, no matter if it is the old or the new version. We demonstrate the efficacy of our methodology and techniques by conducting an extensive evaluation based on both synthetic and real-life data. (C) 2018 Elsevier Ltd. All rights reserved.
机译：业务流程管理（BPM）的基本假设是重新设计可以提供经过改进和改进的业务流程版本。但是，此假设不一定成立，并且任何必需的补偿措施都可能延迟到BPM生命周期的新一轮完成为止。当前的流程重新设计方法以一种或多种方式面临该问题，这使得快速的流程改进成为当今BPM的核心研究问题。在本文中，我们通过将流程执行中的概念与DevOps中的思想相集成来解决此问题。更具体地说，我们开发了一种称为AB-BPM的方法，该方法可在两个阶段提供过程改进验证：模拟和AB测试。我们的仿真技术从现有流程版本的事件日志中提取决策概率和指标，并基于此知识为新流程版本生成跟踪。仿真结果指导我们进行AB测试，其中两个版本（A和B）可以并行运行，并且任何新流程实例都路由到其中一个。路由决策是在运行时根据每个版本的已注册性能指标的结果而做出的。无论是旧版本还是新版本，我们的路由算法都可以最终收敛到性能最佳的版本。我们通过对合成数据和实际数据进行广泛评估，证明了我们方法论和技术的有效性。 （C）2018 Elsevier Ltd.保留所有权利。

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