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Business process improvement with the AB-BPM methodology

机译：使用AB-BPM方法改进业务流程

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A fundamental assumption of Business Process Management (BPM) is that redesign delivers refined and improved versions of business processes. This assumption, however, does not necessarily hold, and any required compensatory action may be delayed until a new round in the BPM life-cycle completes. Current approaches to process redesign face this problem in one way or another, which makes rapid process improvement a central research problem of BPM today. In this paper, we address this problem by integrating concepts from process execution with ideas from DevOps. More specifically, we develop a methodology called AB-BPM that offers process improvement validation in two phases: simulation and AB tests. Our simulation technique extracts decision probabilities and metrics from the event log of an existing process version and generates traces for the new process version based on this knowledge. The results of simulation guide us towards AB testing where two versions (A and B) are operational in parallel and any new process instance is routed to one of them. The routing decision is made at runtime on the basis of the achieved results for the registered performance metrics of each version. Our routing algorithm provides for ultimate convergence towards the best performing version, no matter if it is the old or the new version. We demonstrate the efficacy of our methodology and techniques by conducting an extensive evaluation based on both synthetic and real-life data. (C) 2018 Elsevier Ltd. All rights reserved.
机译：业务流程管理（BPM）的基本假设是重新设计提供精制和改进的业务流程版本。然而，这种假设不一定保持，并且可以延迟任何所需的补偿性，直到BPM生命周期的新一轮完成。过程重新设计的目前方法以一种方式面对这个问题，这使得快速的过程改进了今天BPM的中央研究问题。在本文中，我们通过将概念与Devops的想法集成在一起来解决这个问题。更具体地，我们开发一种名为AB-BPM的方法，它可以分为两个阶段提供过程改进验证：仿真和AB测试。我们的仿真技术从现有流程版本的事件日志中提取决策概率和指标，并根据此知识生成新流程版本的迹线。仿真结果指导我们朝向AB测试，其中两个版本（A和B）并行运行，并且任何新的流程实例都被路由到其中一个。路由决策在运行时在每个版本的注册性能指标的实现结果的基础上进行。我们的路由算法提供了最终会聚，以实现最佳的性能版本，无论是旧版本还是新版本。我们通过基于合成和现实生活数据进行广泛的评估来证明我们的方法和技术的功效。 （c）2018年elestvier有限公司保留所有权利。

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