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首页> 外文期刊>Interdisciplinary journal of information, knowledge, and management >The Role of Job Satisfaction in Turnover and Turn-away Intention of IT Staff in South Africa
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The Role of Job Satisfaction in Turnover and Turn-away Intention of IT Staff in South Africa

机译：工作满意度在南非IT人员离职和离职意愿中的作用

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Aim/Purpose This study forms part of the World IT Project, which aims to gain a deeper understanding of individual, personal and organisational factors influencing IT staff in a modern, work environment. The project also aims to provide a global view that complements the traditional American/Western view. The purpose of this study is to investigate and report on some of these factors, in particular, the role that job satisfaction has in turnover intention (i.e., changing jobs within the IT industry) and turn-away intention (i.e., moving to another industry other than IT) in South Africa. Background Several studies have reported on the importance of an employee's job satisfaction to organisation success, and the various factors that influence it. Most studies on job satisfaction adopted a Westernised and not a global view. Very few empirical studies have been conducted on job satisfaction of IT workers in South Africa. This paper reports on the individual, personal and organisational factors that influence the job satisfaction of IT staff in South Africa. Methodology The study uses statistical analysis of survey data acquired through the World IT Project. Both online and paper based questionnaires were used. A sample size of 301 respondents was obtained from the survey, which was conducted over a period of 6 months during 2017. The factors that influence IT job satisfaction were analysed using correlation analysis, multiple regression analysis and discriminant analysis. The factors investigated were employee and organisational demographics, aspects of occupational culture, and various job-related individual issues. Contribution This paper presents the only study focused specifically on turnover and turn-away intention amongst IT staff in South Africa. The final proposed model, grounded in the empirical dataset, clearly shows job satisfaction as a strong mediating construct explaining most of the variance in the IT professional's intention to leave the organisation (i.e. their turnover intention) and the industry (i.e. their turn-away intention). Findings The findings revealed that there was a significant correlation between job satisfaction and turnover intention as well as between job satisfaction and turn-away intention of IT staff. Perceived professional self-efficacy, strain and experience were also highly correlated with turnover intention. Professional self-efficacy was also significandy correlated with turn-away intention. Based on the analyses that were conducted, a research model is presented that shows the relationships between the various antecedents of turnover and turn-away intention. Recommendations for Practitioners Managers in organisations dealing with the shortage of IT skills can use the model to plan interventions to reduce IT staff turnover rates by focussing on addressing the identified individual issues such as strain, job (in)security and work load as well as the personal value and IT occupational culture issues. Recommendations for Researchers Researchers in the field of IT staff recruitment and management can find value for their research in the proposed refined model of IT job satisfaction and turnover intention. Future research could possibly replicate the study in other countries or could focus on different factors. Impact on Society IT skills play a crucial role in society today and are therefore in high demand. However, this demand is not being satisfied by the current rate of supply. Research into what factors influence IT staff to leave the organisation or the industry can assist managers with improving their employee relations and job conditions so as to reduce this turnover and increase organisations' and society's competitiveness and economic growth. Future Research It would be interesting to determine if the findings are similar for a sample of smaller organisations and/or younger IT employees since this study focussed on larger organisations and more experienced staff. Future research could also compare the findings of South African organisations with those in other countries.
机译：目的/目的本研究是“世界IT项目”的一部分，该项目旨在更深入地了解影响现代工作环境中IT员工的个人，个人和组织因素。该项目还旨在提供一种全球性的观点，以补充传统的美国/西方观点。这项研究的目的是调查和报告其中一些因素，特别是工作满意度在离职意向（即，IT行业内的工作变化）和离职意向（即，转移到另一个行业）中的作用。南非）。背景技术一些研究报告了员工的工作满意度对组织成功的重要性以及影响其的各种因素。关于工作满意度的大多数研究都采用了西化而非全局的观点。很少有关于南非IT工作者的工作满意度的实证研究。本文报告了影响南非IT人员工作满意度的个人，个人和组织因素。方法论本研究使用通过世界IT项目获得的调查数据的统计分析。在线和纸质问卷均被使用。该调查于2017年进行了为期6个月的调查，共收集了301名受访者的样本量。使用相关分析，多元回归分析和判别分析对影响IT工作满意度的因素进行了分析。调查的因素包括员工和组织的人口统计学特征，职业文化方面以及与工作相关的各种个人问题。贡献本文提出了唯一专门针对南非IT员工流失和离职意图的研究。最终提出的模型基于经验数据集，清楚地表明工作满意度是一种强有力的中介结构，可以解释IT专业人员离开组织的意愿（即离职意向）和行业（即离职意向）中的大多数差异。 ）。调查结果发现，IT员工的工作满意度和离职意向以及工作满意度和离职意愿之间存在显着相关性。专业自我效能感，劳累力和经验也与离职意图高度相关。职业自我效能感也与离职意向密切相关。在进行的分析的基础上，提出了一个研究模型，该模型显示了各种离职率和离职意图之间的关系。给从业人员的建议处理IT技能短缺的组织的经理可以使用该模型来计划干预措施，以集中精力解决已确定的单个问题，例如劳累，工作（安全）和工作负荷以及个人价值和IT职业文化问题。对研究人员的建议IT人员招聘和管理领域的研究人员可以在提议的IT工作满意度和离职意向的改进模型中为他们的研究找到价值。未来的研究可能会在其他国家或地区重复这项研究，或者可能关注不同的因素。对社会的影响IT技能在当今社会中起着至关重要的作用，因此需求量很大。但是，当前的供应率无法满足这种需求。研究哪些因素会影响IT员工离开组织或行业，可以帮助管理人员改善员工关系和工作条件，从而减少营业额并提高组织和社会的竞争力以及经济增长。未来的研究确定较小样本组织和/或年轻IT员工的调查结果是否相似，将是一件很有趣的事情，因为本研究的重点是大型组织和经验更丰富的员工。未来的研究还可以将南非组织的调查结果与其他国家的调查结果进行比较。

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