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首页> 外文期刊>International journal of conflict management >Surviving trust from conflict in the construction industry: an interaction between conflict handling behaviors, behavioral outcomes, conflict and trust
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Surviving trust from conflict in the construction industry: an interaction between conflict handling behaviors, behavioral outcomes, conflict and trust

机译：从建筑业冲突中幸存的信任：冲突处理行为之间的互动，行为结果，冲突和信任

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PurposeThis paper aims to reveal the role of conflict management in the process of trust development. Specifically, this study investigates how the salience of conflict varies with different conflict-handling behaviors and behavioral outcomes and how the variation of the salience of conflict influences the trust development between contracting parties.Design/methodology/approachA questionnaire survey was undertaken to collect data from 310 experienced project practitioners. Hierarchical regression analysis and bootstrapping with a structural equation model were mainly used to test the hypotheses.FindingsThis paper finds that the relational degree of conflict handling behaviors can influence the salience of conflict and furthermore to influence trust between contracting parties, with this relationship mediated by the behavioral outcomes; however, all these relationships are contingent on the stage where relational conflict handling behaviors are adopted and the specific type of outcomes the behaviors result in.Practical implicationsThis study provides some specific directions for the practitioners to conduct relational conflict handling behaviors and generate positive outcomes to keep trust developing between contracting parties in conflictual situations.Originality/valueThis study contributes to the knowledge of inter-organizational trust development as well as conflict management, by investigating the relationship between conflict and trust in a direction, which is less examined and revealing the process of conflict management, where the conflict handling behaviors influence behavioral outcomes to further manage conflict, in trust development.
机译：目的论文旨在揭示冲突管理在信任发展过程中的作用。具体而言，本研究调查了冲突的显着性如何因不同的冲突处理行为和行为结果以及冲突显着性的变化影响缔约方之间的信任发展。在进行的情况下进行了收集数据310名经验丰富的项目从业者。具有结构方程模型的分层回归分析和自动启动主要用于测试假设.Findingsthis纸张发现，处理行为的关系程度可能会影响冲突的显着性，而且这种关系在缔约方之间影响了缔约方之间的信任。行为结果;但是，所有这些关系都取决于采用关系冲突处理行为的阶段，并且特定类型的结果行为导致的特定类型。医务人员为从业者提供了一些具体的方向，以便进行关系冲突处理行为并产生积极的结果相互冲突缔约方之间的信任发展。通过调查冲突与信任之间的关系，促进组织间信任发展以及冲突管理的知识，这在较少审查和揭示过程中的冲突和信任之间的关系冲突管理，冲突处理行为影响行为结果进一步管理冲突，在信任发展中。

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