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首页> 外文期刊>The International Journal of Productivity and performance management >Measuring the effects of role efficacy enhancement on knowledge workers: Evidence from Indian IT industry
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Measuring the effects of role efficacy enhancement on knowledge workers: Evidence from Indian IT industry

机译：测量角色效能增强对知识工作者的影响：来自印度IT行业的证据

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Purpose - Knowledge workers (KWs) in information technology (IT) sector have become one of the key drivers for strategic competitiveness as they contribute toward an organization's performance. In this context, the role of knowledge workers, who work on deputation to client side, is even more critical as they contribute directly to the revenue inflows. The purpose of this paper is to explore their role efficacy (RE) and organizational role stress dimensions, which have been affecting their performance and organization effectiveness. The study further explored the relationship between RE and role stress dimensions. Two distinct samples were identified, one where Indian KWs working in Indian company and Indian KWs working in foreign firm, where they have been discharging client facing technical roles. Design/methodology/approach - A primary study has been conducted choosing questionnaire survey and telephonic interviews. A questionnaire was designed in such a manner so that the authors can extract the required information from the respondents about various dimensions of RE. This instrument was used to test the conceptual model of RE. Overall 50+ responses were obtained from IT companies in each of the two selected categories. Findings - The results have shown that role expectation conflict and role isolation are the two major dimensions contributing to role stress for the selected sample, while centrality and integration have contributed to overall role efficacy for both the categories. Human resource interventions were suggested to enhance their RE and reduce their role stress. Originality/value - This study made an attempt to investigate the relationship between RE and role stress dimensions of the KWs which has not been attempted in any previous published literature.
机译：目的-信息技术（IT）部门的知识工作者（KWs）为组织绩效做出贡献，已成为战略竞争力的主要驱动力之一。在这种情况下，代表客户工作的知识工作者的角色更为重要，因为他们直接为收入流入做出了贡献。本文的目的是探讨影响其绩效和组织有效性的角色有效性（RE）和组织角色压力维度。该研究进一步探讨了可再生能源与角色压力维度之间的关系。确定了两个不同的样本，一个样本是在印度公司工作的印度KW，另一个是在外国公司中工作的印度KW，他们一直在为客户承担技术角色。设计/方法/方法-已经进行了一项初步研究，选择问卷调查和电话采访。问卷的设计方式使作者可以从受访者那里获得有关RE各个方面的必要信息。该仪器用于测试可再生能源的概念模型。从两个所选类别的IT公司中总共获得了50多个答复。结果-结果表明，角色期望冲突和角色隔离是导致所选样本角色压力的两个主要方面，而集中性和整合性则对这两个类别的总体角色效能都有贡献。建议采取人力资源干预措施以增强其可再生能源并减轻其角色压力。独创性/价值-这项研究试图调查RE与KW的角色压力尺寸之间的关系，而在以前的任何公开文献中都没有尝试过。

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