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Properties of performance indicators in operations management A reference framework

机译：运营管理中绩效指标的属性参考框架

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Purpose - The purpose of this paper is to attempt to provide a reference framework for the major properties of performance indicators, using the formalism of the Representation Theory. Design/methodology/approach - Performance indicators shown are commonly used in many different areas of operations management in order to analyse process evolution. However, in practical applications many questions arise: "How many indicators should be used for representing a given process?", "Is there an optimal set?", "How to check whether the indicators used suitably represent the system investigated?", etc. In the literature these questions have been addressed in relation to a number of different application fields. This has led to a maze of classifications and properties, which may create confusion in both the academic and the practitioner communities. In a previous work, the paper carried out an analysis of the existing literature, examining and comparing different approaches. This present work identifies and analyses the major properties which effective indicators should exhibit, and suggests an operational methodology to choose the "best" set of indicators.rnFindings - The findings in this paper produce a detailed analysis of the properties of indicators and establish a schematic methodology facilitating the selection and verification of indicators. To make the process clearer, properties are explained by the use of practical examples.rnResearch limitations/implications - Indicators are utilized in many different contexts for a variety of purposes (for example, logistics, business management, manufacturing, sports competitions, etc.). The paper provides a general analysis of the most important properties of indicators, without entering into specific application contexts.rnPractical implications - The paper proposes an operational methodology to support the selection and testing of the best indicators for a given process. This methodology may also be used for integrating other existing approaches.rnOriginality/value - Properties of indicators are examined from a mathematical/symbolic point of view, using the formalism of the Representation Theory.
机译：目的-本文的目的是尝试使用表示理论的形式主义为绩效指标的主要属性提供参考框架。设计/方法/方法-所显示的绩效指标通常用于运营管理的许多不同领域，以分析流程演变。但是，在实际应用中会出现许多问题：“应使用多少个指标来代表一个给定的过程？”，“是否有一个最佳集合？”，“如何检查所使用的指标是否恰当地代表了所研究的系统？”等在文献中，已经针对许多不同的应用领域解决了这些问题。这导致了分类和属性的迷宫，这可能在学术界和从业者社区中造成混乱。在先前的工作中，本文对现有文献进行了分析，研究并比较了不同的方法。本工作确定并分析了有效指标应显示的主要属性，并提出了选择“最佳”指标集的操作方法。rn发现-本文中的发现对指标的属性进行了详细分析并建立了示意图便于选择和验证指标的方法。为了使过程更清晰，将通过实际示例来说明属性。研究限制/含义-指标在许多不同的上下文中用于各种目的（例如，物流，业务管理，制造，体育比赛等）。 。本文提供了指标最重要属性的一般分析，而无需进入特定的应用环境。实践意义-本文提出了一种操作方法，以支持针对给定过程选择和测试最佳指标。该方法也可以用于集成其他现有方法。原始性/值-使用表示论的形式主义从数学/符号的角度检查指标的属性。

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