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首页> 外文期刊>International journal of quality and service sciences >The paradigm shift to Business Excellence 2.0
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The paradigm shift to Business Excellence 2.0

机译：范式转变为Business Excellence 2.0

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Purpose - This paper aims to contribute to the debate on business excellence by comparing the business excellence models of Malcolm Baldrige, European Foundation for Quality Management and Swedish Institute for Quality. By assessing these in relation to today's new business landscape, the authors suggest that emphasising issues such as stakeholder co-creation of value, stakeholder dialogue, service innovation, service logic, business ethics and different views on resource integration can alter the view of quality improvement from economic, social and environmental perspectives, in turn, leading to Business Excellence 2.0. Design/methodology/approach - This study examines three business excellence models and compares their adoption of the concepts of today's new business landscape. The study focuses on whether the models' fundamental principles and concepts are aligned with the views on sustainability, stakeholder co-creation and service innovation. Findings - The examined business excellence models do not fully respond to the requirements of today's business landscape. To gain relevance in the private sector, the fundamental ideas of the models in terms of concepts, criteria and evaluation processes must be rethought. Such an opportunity enables the quality movement and service logic research to come together to develop new business excellence models that incorporate the challenges of today's business landscape. Research limitations/implications - This paper illustrates the need to develop business excellence models to address the perspectives of today's new business landscape. Practical implications - By incorporating strategies in sustainability, stakeholder co-creation and service innovation in business excellence models, organisations can deliver sustainable business growth. Originality/value - The paper sheds new light on how business excellence models can incorporate aspects of the new business landscape. It also shows how the quality movement and the ongoing service logic research can come together to develop a new business excellence model that addresses the challenges in the new business landscape.
机译：目的-本文旨在通过比较马尔科姆·鲍德里奇（Malcolm Baldrige），欧洲质量管理基金会和瑞典质量研究所的商业卓越模型，为有关商业卓越的辩论做出贡献。通过评估与当今新业务环境相关的这些因素，作者建议强调诸如利益相关者共同创造价值，利益相关者对话，服务创新，服务逻辑，商业道德以及关于资源整合的不同观点之类的问题可以改变质量改进的观点。从经济，社会和环境的角度来看，又导致了Business Excellence 2.0。设计/方法/方法-这项研究研究了三种卓越的业务模型，并比较了它们对当今新业务格局的采用。研究重点在于模型的基本原理和概念是否与可持续性，利益相关者共同创造和服务创新的观点相一致。调查结果-审查过的业务卓越模型不能完全满足当今业务环境的要求。为了与私营部门建立联系，必须重新考虑模型在概念，标准和评估过程方面的基本思想。这样的机会使质量运动和服务逻辑研究能够结合在一起，以开发出新的业务卓越模型，以融合当今业务环境中的挑战。研究局限性/含义-本文说明了开发卓越业务模型以解决当今新业务前景的需求。实际意义-通过将战略纳入可持续发展，与利益相关方共同创造和将服务创新纳入卓越业务模型中，组织可以实现可持续的业务增长。独创性/价值-该论文为业务卓越模型如何融入新业务前景提供了新的思路。它还显示了质量运动和正在进行的服务逻辑研究如何结合起来以开发新的业务卓越模型，以应对新业务环境中的挑战。

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