Total quality management in small well-established service businesses

B.P. Lingaraj; Joseph N. Khamalah

首页> 外文期刊>International Journal of Services Technology and Management >Total quality management in small well-established service businesses

【24h】

Total quality management in small well-established service businesses

机译：完善的小型服务企业的全面质量管理

获取原文

获取原文并翻译 | 示例

掌桥外文数据库（机构版） >>

开具论文收录证明 >>

文献代查 >>

页面导航

摘要
著录项
相似文献
相关主题

摘要

This paper discusses the findings of a survey of managerial perceptions regarding total quality management practices in small well- established service organisations in USA. Areas covered include TQM deployment, tools used, successes, failures, benefits, and problems encountered. The findings show that although the majority of the businesses aspire towards TQM, only a minority have actually implemented a formal TQM programme. An even smaller proportion engages in quality-enhancing activities and rewards employees for successful quality performance. Parallels are drawn with earlier studies on quality deployment in other sectors and the strategic implications are considered.

机译：本文讨论了在美国小型服务机构中有关总体质量管理实践的管理观念调查的结果。涵盖的领域包括TQM部署，使用的工具，成功，失败，收益和遇到的问题。调查结果表明，尽管大多数企业都渴望实现全面质量管理，但实际上只有少数企业实施了正式的全面质量管理计划。参加质量提升活动的比例甚至更低，并奖励员工成功的质量表现。与其他部门在质量部署方面的较早研究并列，并考虑了战略意义。

著录项

来源
《International Journal of Services Technology and Management》 |2004年第6期|p.479-487|共9页
作者
B.P. Lingaraj; Joseph N. Khamalah;
展开▼
作者单位

Department of Management and Marketing, Indiana University Purdue University Fort Wayne, Fort Wayne, IN 46805, USA;

展开▼
收录信息
原文格式 PDF
正文语种 eng
中图分类管理学;
关键词
total quality management; service quality; small businesses;

机译：全面质量管理服务质量小型企业;

相似文献

外文文献
中文文献
专利

1. Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry [J] . Faisal Talib, Zillur Rahman, M. N. Qureshi, International Journal of Services and Operations Management . 2011,第1期

机译：全面质量管理和服务质量：对服务行业质量管理实践和障碍的探索性研究
2. Crossing the management fashion border: The adoption of business process reengineering services by management consultants offering total quality management services in the United States, 1992–2004 [J] . Jung Dong-Il, Lee Won-Hee 无_Journal of Management & Organization . 2016,第5期

机译：跨越管理时尚边框：通过管理顾问通过商业流程再生服务，在美国提供全面的质量管理服务，1992-2004
3. Impact of Total Quality Management Practices (TQMPs) on Construction Project Quality Performance in Developing Countries: Study of Construction Businesses in Ghana [J] . Nongiba Alkanam Kheni, Frank Ackon International Journal of Management Science . 2015,第3期

机译：全面质量管理规范（TQMP）对发展中国家建筑项目质量绩效的影响：加纳建筑企业研究
4. THE IMPACT OF TOTAL QUALITY MANAGEMENT SYSTEM ON SUSTAINABILITY OF SMALL AND MEDIUM BUSINESSES IN SOUTH AFRICA [C] . P. KHOLOPANE International Conference of the International Association for Management of Technology . 2017

机译：总质量管理体系对南非中小企业可持续性的影响
5. Total quality management and customer service standards in long-term care food service: The extrapolation of innovations in management [D] . Eichinger, Renate Angelica 1997

机译：长期护理食品服务中的全面质量管理和客户服务标准：管理创新的外推
6. The Effect of 5S-Continuous Quality Improvement-Total Quality Management Approach on Staff Motivation Patients’ Waiting Time and Patient Satisfaction with Services at Hospitals in Uganda [O] . Naoki Take, Sarah Byakika, Hiroshi Tasei, 2015

机译：5S-持续质量改进-全面质量管理方法对乌干达医院工作人员的积极性患者的等待时间和患者对服务的满意度的影响
7. Total Quality Management in Small Well-Established Service Businesses [O] . Lingaraj Bangalore P., Khamalah Joseph N. 2004

机译：小型良好服务企业的全面质量管理
8. DCASR (Defense Contract Administration Services Region) Boston, Strategic/Total Quality Management Master Plan Using Management by Planning (MBP). [R] . 1989

机译：DCasR（国防合同管理服务区）波士顿，战略/全面质量管理总体规划使用规划管理（mBp）。

Total quality management in small well-established service businesses

摘要

著录项

相似文献

相关主题

期刊订阅