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首页> 外文期刊>Journal of Business Research >Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
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Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership

机译：服务业中的知识管理和组织绩效：变革型领导的作用超越了交易型领导的作用

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摘要

This study examines a comprehensive model comprising of various relationships between transformational and transactional leadership, knowledge management (KM) process, and organizational performance. Data are collected from human resource managers and general managers working in 119 service firms. Exploratory factor analysis and hierarchical regression analysis are used to analyze the proposed hypotheses. The results indicate that transformational leadership has strong and positive effects on KM process and organizational performance after controlling for the effects of transactional leadership. Further, KM process partially mediates the relationship between transformational leadership and organizational performance after controlling for the effects of transactional leadership. Implications and directions for future research are also discussed.
机译：这项研究检查了一个综合模型，该模型包括变革型和交易型领导，知识管理（KM）流程以及组织绩效之间的各种关系。数据是从119家服务公司的人力资源经理和总经理那里收集的。探索性因素分析和层次回归分析用于分析提出的假设。结果表明，在控制了交易型领导的影响之后，变革型领导对知识管理过程和组织绩效具有强烈而积极的影响。此外，知识管理过程在控制了交易型领导的影响之后，部分地调节了变革型领导与组织绩效之间的关系。还讨论了未来研究的意义和方向。

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