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首页> 外文期刊>Journal of organizational behavior management >Leadership and Crew Resource Management in High-Reliability Organizations: A Competency Framework for Measuring Behaviors
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Leadership and Crew Resource Management in High-Reliability Organizations: A Competency Framework for Measuring Behaviors

机译：高可靠性组织中的领导力和机组人员资源管理：衡量行为的能力框架

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摘要

High-reliability organizations (HROs) have emerged across a number of highly technical, and increasingly automated industries (e.g., aviation, medicine, nuclear power, and oil field services). HROs incorporate complex systems with a large number of employees working in dynamic, and potentially dangerous environments. Effectively managing contingencies in HROs, to simultaneously promote safe and efficient behaviors is a daunting task. Crew Resource Management (CRM) has emerged in HROs as a highly effective approach to training and sustaining essential skills within work teams operating across a large workforce. CRM provides a competency framework that enables adherence to standard work instructions while, at the same time, encourages adaptive variance in responding to effectively manage current environmental circumstances that depart from normal routines. This paper considers the development of CRM across several high-reliability industries, develops a behavior analytic account of CRM behaviors, and describes an approach to measuring behaviors within simulated and actual work environments.
机译：高可靠性组织（HRO）出现在许多高度技术化和自动化程度更高的行业（例如，航空，医药，核电和油田服务）中。 HRO将复杂的系统与大量的员工结合在一起，在动态的，潜在危险的环境中工作。有效地管理HRO中的突发事件，同时促进安全和有效的行为是一项艰巨的任务。船员资源管理（CRM）已出现在人力资源外包中，它是一种有效的方法，可以在庞大的员工队伍中训练和维持重要技能。 CRM提供了一个能胜任标准工作指导书的能力框架，与此同时，它也鼓励适应性变化，以有效地应对当前偏离常规的环境状况。本文考虑了跨多个高可靠性行业的CRM的发展，开发了CRM行为的行为分析帐户，并描述了一种在模拟和实际工作环境中测量行为的方法。

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