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首页> 外文期刊>The Leadership & Organization Development Journal >The relationship between leadership and follower in-role performance and satisfaction with the leader: The mediating effects of empowerment and trust in the leader
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The relationship between leadership and follower in-role performance and satisfaction with the leader: The mediating effects of empowerment and trust in the leader

机译：领导者与追随者的角色绩效与领导者满意度之间的关系：增强领导能力和信任领导者的中介作用

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Purpose - The purpose of this paper is to provide an examination of the mediating effects of empowerment and trust in the leader on the relationship between transformational leadership and two outcomes (i.e. the in-role performance of followers as rated by the leader and satisfaction with the leader). Design/methodology/approach - In total, 150 customer service operators in an Australian call-centre were invited to participate in a leadership questionnaire and informed that their performance would be rated by their immediate supervisors (i.e. their line manager) as part of the study. A sample of 109 responses were used in the analysis. Findings - Partial least squares analysis revealed that the effects of transformational leadership on the in-role performance of followers were mediated by empowerment and trust in the leader, whereas the effects of transformational leadership on satisfaction were partially mediated by trust in the leader. Research limitations/implications - The implications of the findings for leadership theorists is that a more fine-grained approach is required to understand the leadership "black box" in that different mediators have been shown to affect different outcomes. Practical implications - In a call-center context, which has high levels of control, standardization and formalization, transformational leadership can improve the performance of followers by empowering them and by developing trust in the leader. Originality/value - This paper contributes to the literature by providing a concurrent analysis of the mediating effects of empowerment and trust in the leader on the relationship between transformational leadership and in-role performance and job satisfaction.
机译：目的-本文的目的是检验领导者的权能和信任对变革型领导力与两个成果之间关系的中介作用（即领导者对追随者的角色内绩效以及对领导者的满意度）领导）。设计/方法/方法-总共邀请了澳大利亚呼叫中心的150名客户服务运营商参加领导力问卷调查，并告知其绩效将由其直接上级（即其直属经理）进行评估，作为研究的一部分。分析中使用了109个响应的样本。研究结果-偏最小二乘分析表明，变革型领导对跟随者的角色绩效的影响是通过对领导者的授权和信任来实现的，而变革型领导对满意度的影响则部分地是通过对领导者的信任来实现的。研究的局限性/意义-研究结果对领导力理论家的含义是，需要更细粒度的方法来理解领导力“黑匣子”，因为已显示出不同的调解人会影响不同的结果。实际的意义-在具有高度控制，标准化和规范化水平的呼叫中心环境中，变革型领导可以通过赋予跟随者权力和建立对领导者的信任来提高跟随者的绩效。独创性/价值-本文通过对领导者的赋权和信任对变革型领导与角色绩效和工作满意度之间关系的中介作用的同时分析，为文献做出了贡献。

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