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首页> 外文期刊>Manufacturing and service operations management >Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance
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Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance

机译：流畅的任务和流畅的团队：经验和团队熟悉度的多样性对团队绩效的影响

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摘要

In this paper, we consider how the structures of tasks and teams interact to affect team performance. We study the effects of diversity in experience on a team's ability to respond to task changes by separately examining interpersonal team diversity (i.e., differences in experience across the entire team) and intrapersonal team diversity (i.e., whether individuals on the team are more or less specialized). We also examine whether team familiarity-team members' prior experience working with one another-helps teams to better manage challenges created by task changes and greater interpersonal team diversity. Using detailed project- and individual-level data from an Indian software services firm, we find that the interaction of task change with intrapersonal diversity is related to improved project performance, whereas the interaction of task change with interpersonal diversity is related to diminished performance. Additionally, the interaction of team familiarity with interpersonal diversity is related to improved project performance in some cases. Our results highlight a need for more nuanced approaches to leveraging experience in team management.
机译：在本文中，我们考虑了任务和团队的结构如何相互作用以影响团队绩效。我们通过分别检查人际团队的多样性（即，整个团队的经验差异）和人际团队的多样性（即，团队中的个人或多或少）来研究经验多样性对团队应对任务变化能力的影响。专门）。我们还研究了团队熟悉度—团队成员彼此之间的过往经验是否有助于团队更好地管理由任务变更和更大的人际团队多样性所带来的挑战。使用来自印度软件服务公司的详细项目级和个人级数据，我们发现任务变更与人际多样性的相互作用与改善的项目绩效有关，而任务变更与人际多样性的相互作用与降低的绩效有关。此外，在某些情况下，团队对人际关系的熟悉程度与提高项目绩效有关。我们的结果表明需要一种更细致入微的方法来利用团队管理经验。

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