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Scale development and validation of shared mental models of information and communication technology (ICT SMM)

机译：信息与通信技术共享心理模型的规模开发与验证（ICT SMM）

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Purpose - Virtual teams are on the rise and many companies are implementing them to compete for the most talented experts. However, the use of information and communication technology (ICT), on which virtual teams depend, often ends in communication chaos. Research has shown that shared mental models (SMM), which are knowledge structures on team level, enhance team communication. In teams, which use ICTs, shared mental models of ICTs (ICT SMM) seem to be important. However, few studies that investigated ICT SMM have used different measurements that restrict their generalizatioa The purpose of this study is to define ICT SMM as well as develop and validate an ICT SMM scale. Design/methodology/approach - This study used a cross-sectional questionnaire in two different samples (N1 = 117 students and N2 = 165 employees). Findings - The results of item and factor analyses indicated that ICT SMM contain at least two facets, ICT functionalities and task-specific ICT use and are distinct from teamwork, taskwork and temporal SMM. The ICT SMM scale reached good validity and reliability. On an individual level, ICT SMM were positively associated with perceived team performance and coordination and negatively with ineffective communication, workload and frustratioa Research limitations/implications - Future research using teams as sample to validate the ICT SMM scale seems to be promising. Originality/value - To the best of authors' knowledge, this is the first study that developed and validated a rating scale to measure SMM of ICT in different samples.
机译：目的 - 虚拟团队正在上升，许多公司正在实施他们以争夺最有才华的专家。但是，使用信息和通信技术（ICT），虚拟团队依赖于哪些依赖，通常在通信混乱中结束。研究表明，共享心理模型（SMM），是团队层面的知识结构，提升团队沟通。在使用ICT的团队中，ICT的共享心理模型（ICT SMM）似乎很重要。然而，少数研究ICT SMM使用不同的测量，这些测量限制了他们的概括本研究的目的是定义ICT SMM以及开发和验证ICT SMM规模。设计/方法/方法 - 本研究使用了两个不同样本的横截面问卷（N1 = 117名学生和N2 = 165名员工）。调查结果 - 项目和因子分析结果表明ICT SMM包含至少两位，ICT功能和任务特定的ICT使用，并与团队合作，任务和时间SMM不同。 ICT SMM规模达到了良好的有效性和可靠性。在个人层面上，ICT SMM与感知团队绩效和协调以及无效的沟通，工作量和击败研究限制/影响 - 未来研究使用团队作为样本来验证ICT SMM规模似乎有前景。原创性/价值 - 据作者所知，这是第一项研究，开发并验证了评级规模，以测量不同样品中ICT的SMM。

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