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The determinants of two-dimensional service quality in the drinking water sector - evidence from Colombia

机译：饮用水部门二维服务质量的决定因素-来自哥伦比亚的证据

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摘要

Quality of drinking water service is considered in two dimensions: tangibles (measured by sediment, taste, smell, and color) and reliability (measured by service continuity). Using a large and unique household-level dataset, we study important factors that are related to these dimensions in the Colombian drinking water sector. Based on the network design of pumping, purification, and delivery, our main findings are: (1) compared to users who do not receive a subsidy for water consumption, users who receive a subsidy report less reliable service while tangibles of water quality do not show significant difference between the reports of these two types of users; and (2) compared to water supplied by public providers, water supplied by community providers shows worse tangibles, while service reliability does not show significant difference between these two types of providers. These results suggest that Colombia water reform should not only aim to expand service and prompt water usage for the poor, but also strengthen quality control in multiple dimensions.
机译：饮用水服务的质量从两个方面考虑：有形（通过沉淀物，味道，气味和颜色衡量）和可靠性（通过服务连续性衡量）。使用庞大而独特的家庭数据集，我们研究了与哥伦比亚饮用水部门这些方面相关的重要因素。根据抽水，净化和输送的网络设计，我们的主要发现是：（1）与未获得用水补贴的用户相比，获得补贴的用户报告的服务质量较差，而有形水质却没有在这两种类型的用户的报告之间显示出显着差异； （2）与公共供应商提供的水相比，社区供应商提供的水显示出更差的有形化，而服务可靠性在这两种类型的提供者之间没有显示出显着差异。这些结果表明，哥伦比亚的水改革不仅应旨在扩大服务范围并迅速为穷人用水，而且应在多个方面加强质量控制。

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