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首页> 外文期刊>Production Planning & Control >Implementing advanced service technology in the public sector: an exploratory study of the relevance and limitations of insights from private sector manufacturing technology implementation
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Implementing advanced service technology in the public sector: an exploratory study of the relevance and limitations of insights from private sector manufacturing technology implementation

机译：在公共部门实施先进的服务技术：对私营部门制造技术实施的见解的相关性和局限性的探索性研究

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This research examined (1) to what extent a conceptual model derived from research into advanced manufacturing technology (AMT) implementations offers explanatory insight for a public sector organisation implementing advanced service technology, and (2) how, if at all, the experiences of a specific public sector implementation (the implementation of digital news production at the Swedish State Broadcaster (SVT)) suggest modifications/extensions to the AMT-based conceptual model. The research generated three conclusions. First, synthesising the extant private sector AMT literature produced a concise conceptual model of the factors that underpin success: top management support; technology-organisational adaptation; and training people. Analysis suggests that this private sector, manufacturing-derived model provided strong explanatory insight for this public sector service delivery example. Second, current implementation theory underplays the role played by different types of employee. Some (specific groups (e.g., professionals) have additional power and status and in many public sector organisations they play a central role in delivering services. This inevitably means that they have a disproportionate opportunity to subvert any implementation process. Third, the maturity and specific functionality of the technological resources in the SVT case acted in combination to deliver significant public value. The article concludes with some implications for practice and suggestions for further work.
机译：这项研究调查了（1）从先进制造技术（AMT）实施研究中得出的概念模型在多大程度上为实施先进服务技术的公共部门组织提供了解释性见解，以及（2）如何（如果有的话）具体的公共部门实施（瑞典国家广播公司（SVT）实施数字新闻制作）建议对基于AMT的概念模型进行修改/扩展。该研究得出三个结论。首先，对现存的私营部门AMT文献进行综合，得出了构成成功基础的简洁概念模型：高层管理人员的支持;技术组织适应;和训练人。分析表明，这种私营部门，制造业衍生的模型为该公共部门服务提供示例提供了强有力的解释见解。其次，当前的实施理论忽视了不同类型的员工所扮演的角色。一些（特定群体（例如，专业人员）具有附加的权力和地位，在许多公共部门组织中，它们在提供服务中发挥着核心作用。这不可避免地意味着，他们有不成比例的机会来颠覆任何实施过程。 SVT案例中技术资源的功能共同发挥了作用，以提供重大的公共价值，本文最后对实践提出了一些建议，并提出了进一步工作的建议。

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