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Organisational performance and innovation in the context of a total quality management philosophy: An empirical investigation

机译：全面质量管理理念下的组织绩效与创新：一项实证研究

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摘要

Different management quality tools are used to improve the processes as well as financial performance so as to face the challenges of competition and innovation is found to be an important tool in the TQM environment irrespective of the size of the organization. Innovation here refers to the innovation of processes, systems, procedures, products development, and customer service. Strategic planning is helpful in supporting management of innovation especially in countries like Portugal that is facing global competitive market turbulence. Thu organizations that are small, medium and large are equally working towards integration of innovation with TQM. To be successful, such integration should be well planned and executed so that different parts, processes, and services of the organization must be incorporated in this strategy. This should include product and process innovations and the risk and rewards of such integration should also be examined. This study investigates the dynamic relationships between various facets of innovation. The study collects the information from 229 Portuguese manufacturing organizations in order to study the relationships between the facets of innovation such as processes, products, and organizational on one hand and organizational size and perfrmance on the other. The study specifically investigates the relationships between organizational innovation and organizational performance; product innovation and organizational performance; process innovation and organizational performance; and organizational size and organizational performance in the presence of innovation integrated to TQM.
机译：不同的管理质量工具用于改善流程和财务绩效，以应对竞争的挑战，而创新则是TQM环境中的重要工具，而与组织的规模无关。这里的创新是指流程，系统，过程，产品开发和客户服务的创新。战略规划有助于支持创新管理，尤其是在像葡萄牙这样面对全球竞争激烈的市场动荡的国家。大小，中型和大型组织都在努力将创新与TQM集成在一起。为了获得成功，应该精心策划和执行这种集成，以便必须将组织的不同部分，流程和服务纳入此策略。这应该包括产品和流程创新，并且还应该检查这种整合的风险和回报。这项研究调查了创新各个方面之间的动态关系。该研究收集了来自229个葡萄牙制造组织的信息，以便一方面研究流程，产品和组织等创新方面与另一方面组织规模和绩效之间的关系。该研究专门调查了组织创新与组织绩效之间的关系。产品创新和组织绩效;流程创新和组织绩效;整合到TQM的创新中的组织规模和组织绩效。

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