Job standardization and service quality: A closer look at the application of total quality management to the public sector

An-Tien Hsieh; Chien-Heng Chou; Chin-Mei Chen

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Job standardization and service quality: A closer look at the application of total quality management to the public sector

机译：工作标准化和服务质量：全面研究全面质量管理在公共部门的应用

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Due to global competition, the need for increasing the efficiency in the public sector in part with private business is felt necessary. Prom a community perspective, the performance of the public sector services is an integral part of community prosperity. Thus, many public sector services have adopted TQM philosophy to enhance service quality and improve performance. This study focuses on the effect of job standardization and the core concept TQM has on service quality in the public sector. (52 refs.)

机译：由于全球竞争，人们认为有必要部分通过私营企业来提高公共部门的效率。从社区角度看，公共部门服务的绩效是社区繁荣不可或缺的一部分。因此，许多公共部门服务都采用了TQM理念来提高服务质量和性能。这项研究的重点是工作标准化和TQM对公共部门服务质量的核心概念。（52参考）

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《Quality Control and Applied Statistics》 |2003年第4期|共2页
作者
An-Tien Hsieh; Chien-Heng Chou; Chin-Mei Chen;
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正文语种 eng
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1. Job standardization and service quality: A closer look at the application of total quality management to the public sector [J] . An-Tien Hsieh, Chien-Heng Chou, Chin-Mei Chen Quality Control and Applied Statistics . 2003,第4期

机译：工作标准化和服务质量：全面研究全面质量管理在公共部门的应用
2. A Model to Improve Service Quality through Integration of E-Government and Total Quality Management: A Field Study in the Jordanian Public Sector [J] . Haitham Ali Hijazi, Hanadi Salameh European Journal of Business and Management . 2014,第32期

机译：通过电子政务和全面质量管理的整合提高服务质量的模型：约旦公共部门的实地研究
3. New public management: evaluating the success of total quality management and change management interventions in public services from the employees' and customers' perspectives [J] . Dieter Scharitzer, Christian Korunka Total Quality Management . 2000,第7期

机译：新的公共管理：从员工和客户的角度评估全面质量管理的成功和公共服务的变更管理干预措施
4. Critical Success Factors of Total Quality Management and Their Impact on Performance in the Indonesian Public Service Sector [C] . Deka Dian Utami, Muslim Efendi Harahap International Conference on Business and Management Research . 2018

机译：全面质量管理的关键成功因素及其对印度尼西亚公共服务部门业绩的影响
5. The impact of Total Quality Management (TQM) on higher education faculty in the delivery of academic services: Perceptions of worker awareness, morale, and job satisfaction. [D] . LaFleur, Wendolyn C. 1996

机译：全面质量管理（TQM）对高等教育学院在提供学术服务方面的影响：员工意识，士气和工作满意度的感知。
6. The Effect of 5S-Continuous Quality Improvement-Total Quality Management Approach on Staff Motivation Patients’ Waiting Time and Patient Satisfaction with Services at Hospitals in Uganda [O] . Naoki Take, Sarah Byakika, Hiroshi Tasei, 2015

机译：5S-持续质量改进-全面质量管理方法对乌干达医院工作人员的积极性患者的等待时间和患者对服务的满意度的影响
7. Total quality management : the case for the public sector a comparative study of the implementation of total quality management in three health care organizations [O] . Abu Zayed Mohammed, Liftawi Sana 2013

机译：全面质量管理：公共部门对三个医疗保健组织实施全面质量管理的比较研究
8. DCASR (Defense Contract Administration Services Region) Boston, Strategic/Total Quality Management Master Plan Using Management by Planning (MBP). [R] . 1989

机译：DCasR（国防合同管理服务区）波士顿，战略/全面质量管理总体规划使用规划管理（mBp）。

Job standardization and service quality: A closer look at the application of total quality management to the public sector

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