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An integration of balanced scorecards and data envelopment analysis for firm's bench marking management

机译：平衡计分卡和数据包络分析的集成，用于公司的基准评分管理

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摘要

In any organization, measuring the degree of management performance is an important activity as it can guide for further benchmarking. Balanced Scorecards (BSC) approach, in fact, attempts to capture both financial and non-financial measurements with emphasis on lagging and leading indicators, long term strategic objectives and short-term actions, extended internal performance perspectives as well as quantitative-objective and qualitative subjective measures. Taking the outputs of BSC, it is observed that Data Envelop Analysis (DEA) approach attempts to evaluate overall management performance and set appropriate benchmarks. As a result, it is observed that BSC and DEA are complementary to each other. Therefore, it is attempted to integrate the activities of BSC and DEA in order to achieve more effective and efficient management performance results. In this regard, an empirical study based on the auto and national commercial bank industries is conducted, the data are statistically analyzed and the results are presented. (46 refs.)
机译：在任何组织中，衡量管理绩效的程度都是一项重要活动，因为它可以指导进一步的基准测试。实际上，平衡计分卡（BSC）方法试图捕获财务和非财务指标，重点放在落后指标和领先指标，长期战略目标和短期行动，扩展的内部绩效视角以及定量目标和定性方面主观措施。从BSC的输出来看，可以发现数据包络分析（DEA）方法试图评估总体管理绩效并设定适当的基准。结果，观察到BSC和DEA彼此互补。因此，尝试将BSC和DEA的活动整合在一起，以获得更有效和高效的管理绩效结果。在这方面，进行了基于汽车和国家商业银行行业的实证研究，对数据进行了统计分析并给出了结果。 （46参考）

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