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Organizational learning for performance excellence:A study of Branch-Smith Printing Division

机译:组织学习以提高绩效:Branch-Smith印刷部的研究

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摘要

The Malcolm Baldrige National Quality Award (MBNQA) is a powerful driver of quality and organizational performance excellence in the United States. However no formal research is done on how organizations use the Baldrige process in attempt towards performance excellence. The purpose of this work is to understand the processes of change management and organizational learning for performance improvement that occur as a byproduct of Baldrige-based assessment initiatives. (30 refs.)
机译:马尔科姆·波德里奇国家质量奖(MBNQA)是美国质量和组织绩效卓越的强大动力。但是,尚未进行有关组织如何使用Baldrige流程以实现卓越绩效的正式研究。这项工作的目的是了解作为基于Baldrige的评估计划的副产品而发生的变更管理和组织学习以提高绩效的过程。 (30篇)

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