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首页> 外文期刊>Teaching and learning in medicine >The role of attribution to clerk factors and contextual factors in supervisors' perceptions of clerks' behaviors.
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The role of attribution to clerk factors and contextual factors in supervisors' perceptions of clerks' behaviors.

机译：店员因素和背景因素的归因在主管对员工行为的理解中的作用。

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BACKGROUND: Novice clinical clerks are expected to integrate smoothly into a medical team, often with little guidance. PURPOSE: To explore medical residents' and attendings' perceptions of clerk behaviors that may aid or hinder this integration. METHODS: Three resident focus groups and 5 attending staff interviews were conducted. Transcripts were analyzed using grounded theory. RESULTS: One hundred thirty-seven instances of clerk behaviors were identified. Many similar behaviors were alternately perceived as positive or negative, depending critically on 2 dimensions the clerk (speculated motives or personality traits) or the context (timing of behavior or clerk's stage of training). Motives and traits were mentioned nearly 3 times as often as contextual factors, possibly reflecting the fundamental attribution error, as described in social psychology. Supervisors' perceptions of why or when a behavior was enacted were an important factor in their perceptions. CONCLUSIONS: With explicit discussion of this phenomenon, supervisors' judgments might suffer from fewer biases, and students' integration into the team and profession might occur with less ambiguity and stress.
机译：背景：新手临床文员通常会在很少指导的情况下顺利整合到医疗团队中。目的：探讨医疗居民和参会人员对可能有助于或阻碍这种融合的职员行为的理解。方法：进行了三个居民焦点小组和五个与会人员的访谈。使用扎根理论分析成绩单。结果：鉴定出137名店员行为。许多相似的行为被交替认为是积极的或消极的，主要取决于职员的两个维度（推测的动机或人格特质）或上下文（行为的时机或职员的培训阶段）。动机和特质被提及的次数几乎是上下文因素的三倍，这可能反映了社会心理学中描述的根本归因错误。主管对为什么或何时制定行为的看法是他们看法的重要因素。结论：通过对这种现象的明确讨论，主管的判断可能会受到较少的偏见的困扰，而学生融入团队和专业中的整合可能会减少歧义和压力。

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